|
| Omni Tech support Microsoft's official tech support Omnitechsupports are cheaters Los Angeles, California |
| 1st of Jan, 2012 by User621863 |
| I just bought microsoft office 2010 and looking for tech support from Microsoft and omnitech is listed as one of the official tech support. When I asked for their help, they agreed but down the road, they said they need to check my PC and then came back with lots of issues with my pc and forcing me to buy their tech support program for $299.99/yr. I fefused to sign up but they were forcing me more. They didn't care about my original issue, I needed the support for. Finally, when I disagree to buy anything, they hung up on me and didn't help me out at all. I think this is a big scam and microsoft should pay attention for their support people. |
|
|
|
|
This anonymous post is totally without merit. This person obviously had some issue which is why he/she contacted us in the first place. However, Microsoft sites are also not directing customers to our site!
We are not part of Microsoft, so we have no sweeping obligation to provide free support for the Microsoft products he/she has purchased. We’re certified to work on Microsoft products, and we’re a large support company, so if the customer did a Google or Yahoo search on “Microsoft Support” or “Office 2010 support”, we’d come up.
We, Omnitech Support, are committed to provide excellent, reliable service at a very low cost to our valuable customers. We always post our plan charges and services on our website, which is the conduit through which all our customers pass. We clearly state, upfront, that we provide 15 minutes of free support to our customers. There would be a charge, if their issue remains unsolved after a free 15 minute support period, should the customer want us to continue. If it is solved within the 15 minute period, then it’s free. Our expertise allows us to solve over half of our customers’ issues within the free period. That is an offer that is not matched anywhere else.
Generally our technicians handle the chat session and then examine the issue and explain the exact issue in detail to the customer. Also our technicians use to calculate and convey the amount of the time that would be required to resolve the issue. If it is possible to resolve the issue within FREE 15 minutes, then we resolve the issue happily without a charging a cent. If and only if the customer allows us to explain about our service plan, only then do we explain and suggest the customer to sign up for one of our System Up-time Assurance Plans, as it is more beneficial and economical, as it works out to be an extremely low rate per incident to the customers, as it also includes unlimited tech support.
As any solution might, in retrospect, appear to be obvious, but initially all logical troubleshooting steps should be attempted, as there can be many causes behind an issue. We also have to be certain that the steps we are taking do not impact anything else on customer’s system. Therefore, our technician MIGHT have run a PC Health Check up on the customer’s computer and which, in this case, obviously displayed some negative results. (As per this person’s complaint: “they said they need to check my PC and then came back with lots of issues with my pc”). We said that there were “lots of issues”, because the free diagnosis check showed that there were issues! We cannot “manufacture these results. Then, we probably suggested to the customer that he/she sign up for one of our System Uptime Assurance Plans, as it is beneficial and works out to be an extremely low rate per incident to this person.
Apparently, this person did not understand the process and is blaming us saying that we are of no help. Daily, we are delivering great services to our thousands of customers and they are very satisfied with our services. However, in this instance, the complainant has not revealed any details with which we can determine that this person actually contacted us as a customer. In fact, the complaint sounds suspiciously like an engineered one from a competitor ... one who cannot match our offer ... our abilities ... and our high degree of customer support.
We always want our valuable customers to be fully delighted with the service and value they get from us. That’s why we have earned and maintained an A+ rating from the Better Business Bureau. That’s something most competitors can’t come close to claiming. |
|
|
|
Omni Tech Support is nothing more than a high pressure fraudulent predator company who preys on people who have little to no technical expertise! Most of their victims are elderly people! They gain your confidence by stating they are part of Microsoft Corp. but, Microsoft makes it very clear that they have no affiliation whatsoever with this company!
When you research them on BBB.org you will find that they have almost 100 claims against them and yet they have an A- rating. Well if any of you people have read the news recently, you will find out that BBB.org is being investigated changing ratings for money.
Omni Tech Support goes by several different names. There are literally thousands of complaints against this company and thousands more who are too embarrassed or have no knowledge of how to complain!
Stay far away from this company! |
|
|
Post your Comment
|
|
|
