Caribbean Cruise

Caribbean Cruise CL Grand Caribbean Cruise CL Scam cruise line Internet, Florida

10th of Jul, 2011 by User575644

Recently, my husband was bombarded with phone calls from a cruise line. Consistently, I would ask, "I am his wife, is there something I can help you with?" I always received a response of "No, I'll try back later." My husband finally took the call, stayed on the phone for 1+ hours listening to sales pitches, and finally, he caved and purchased this crazy cruise package. Cruise package included BOGO airfare to Florida, car rental, hotel stay in Ft. Lauderdale, cruise, and hotel stay in the Bahamas. I researched this company, which I had never heard of, and was meet with scam alert websites. He was given a website of yourname.isonvacation.com. There you must enter in reservation number and password. After 4 days, this website did not allow us access to our "package deal." My husband called and requested a refunded for the cruise package. Instead of giving the refund, which he requested, they gave him options of 2-1/2 years to use this, dropped the price, etc. None of the options included refunding the money. Finally, I called the company and was passed to 3 different customer care specialists. The last specialists argued all the reasons I gave for not wanting the package. After 40 minutes of agruing, I requested that the specialist say the words, "There is no refund available," on the recorded called. He continuously said I was refusing all of the "great options." After 20 more minutes of arguing and finally a threat to contact my credit card company to dispute the charge, the "manager" refunded the total amount. I was then given a lecture of kindness to specialists when calling a corporate office... I contacted my credit card company and had this company blocked from making any future charges to my account. No, we did not go on this cruise. But, when the negative reviews are some numerous and frequent, then why would anyone want to take the chance.

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