Capital One Bank Stealing money and ripping people off city of industry, California

3rd of Jan, 2012 by User382307

I sent my own 1000.00 dollars for a secured credit card with capital one. I got my card in the mail and called to activate it so i can use it they wouldn't activate it. I asked why they transfered me to the fraud department and i verified all the information they wanted. I asked them to turn my card on they said ok but never did it. I called back in a few days and they said they had an indentity issue and sent me to the fraud department where i once again verified everything again. They still didn't turn on my credit card so i called back in to close my account and have them send the money back to me they said they couldn't do that. I asked why and they didn't answer me instead they hung up on me. I called back in a few days later and asked them to close my account and send my money back they said they can't do that. This time they asked me to fax in a bank statement which i don't have to do but i did it anyways and they still didn't turn on my card or send my money back. I have been going back and fourth with them for over 3 months now and they still won't give my money back. I filed a complaint with the FTC. They just like to steal peoples money and do whatever they want too. that is my own hard earned money i told them.

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