| Cam4 (Surecom Corporation N.V.) |
| Withholding $584.57 (owed), and making it impossible to satisfy their requests to acquire said funds. |
| 7th of Nov, 2012 by scam4_victims |
First, my fiance, who(m) I love with all of my heart, soul, mind and body, is the greatest person I will ever hope to meet, and I'm honoured to share a deeply loving relationship, and to build a future with her. To say that she was in an abusive relationship, before we met, would be a HUGE understated. Her ex-boyfriend coerced her into doing webcam shows on Cam4, and actually set up an account where she had accumulated around $1,200 (USD), then changed the password, so he could keep all of the money for himself. Anyway, she had another account that he also had her open, so he could watch her doing cam shows, then later verbally abuse her, and gulti trip her for being a "whore", when the whole idea was his to begin with. This all started when she lost her mother. She was devastated, lost, confused, and self-loathing. She had lost the only person in her life that really meant anything to her. All of this anxiety mounted, then she found out she had Non-Hodgkin's Lymphoma - which we mentioned to Cam4 employee Sophie. We wanted to make a point of letting them that we wanted to make the resolution of retrieving her funds as stress-free as possible. Sophie did not care. Then, yesterday, Kim (Cam4 "management") made us painfuly aware that she also did not care. And that their stance to not pay my fiance the $584.57 (USD) was still going to be 'set firmly in stone'. Eight+ months of chemotherapy treatments, severe chemical imbalance (if I didn't love her so much, I wouldn't be able to function, and she's worth every illogical outburst, mood swing, etc.), then, to date, two months of struggling with Cam4's incompetent staff (Kim and Sophie) raining on our parade. I stepped in after I realized that my fiance wasn't strong, or coherent, enough to negotiate with two of the most indifferent, hostile customer service componenets anyone's ever had the poor judgment of hiring. People skills: 0. Customer sensitivity: 0. Determination to withhold funds rightfully earned: 100! All we asked was for Cam4 to be fair about what they asked for, to verify my fiance's identity. Not once, through the two-month struggle to acquire my faince's funds did either Sophie (and since yesterday, Kim), question whether my fiance was the rightful (Cam4) account holder. BUT(T) Sophie had asked us to submit a few things a few times, and it was never enough. Even when we'd go back to check the information she requested to submit after the 24-72-hour waiting period, other information would be missing, or removed, from Cam4's system. Just recently, Kim demanded that my fiance (again!) log into her account, and broadcast to verify her identity, which Sophie had been demanding since September 6th of this year (2012), which we've been telling them over and over again, is impossible since her (internet) service provider has blocked Cam4 because it is a pornographic site. BUT(T) Kim stated that "We also have people from --------- that use this site on a regular basis without any issue." Had she done her research, (Kim) would've found out that my fiance lives in a country that consist of over 5,000 inhabited islands, and covers an area that's over 174,000 square miles. And her particular (internet) service provider happens not to allow pornographic sites to be accessed. This is just another example of how Sophie, Kim (etc.) have been stonewalling us for two months, very successfully withholding my fiance's "hard-earned" money. Kim should have focused on my finace's specific case. That's if she really wanted to be helpful. Which is obviously NOT the case. Cam4's system is extremely glitchy, at best. We actually have screenshots, which we plan to submit as evidence that Cam4 has made an attempt (most likely, on countless occasions) to withhold performers' funds in an attempt to either accrue a(n) hefty interest and/or to tire performers out, waiting it out, and hoping that they tire of the constant setbacks, so they can keep the money. At times, we've clicked on a page to check to see if our verification info has been processed, then we see that the info is "Approved". Then after refreshing the page, the information is "Incomplete". As of approximately 2 PM yesterday, the broadcast portion of my fiance's identification verification was approved, and has been this way, on and off, over the past two months. Yet, yesterday, Kim stated that "A live broadcast must take place and if that cannot currently happen then the funds remain with the account until it does." I signed on as an additional performer on my fiance's account at least twice, uploaded my passport and driver's license, then broadcasted, hoping we'd arrived at a successful resolution to the problem. BUT(T) nope, the added performer info disappeared on at least the two occasions. When my fiance had deactivated the email account that she opened the Cam4 account with, this was also an issue, according to Sophie. We even attached a screenshot of the message that read "This account was deleted and is no longer recoverable." She even gave them the password she used. Did Sophie dispute the identity of the person providing this information? Nope. She just kept asking for other things, until she eventually just wouldn't respond to any of our messages, and left us hanging for about a month or so, never following up on the identity verification debacle that she helped create. Here Kim expresses this less than eloquent "nanny nanny boo boo" to me: While we wish your fiancé well, the funds remain with the account until the requirements are met. We will not go back and forth with you as you are not the account holder, although this information has been given to her as well. My responding now is simply a matter of courtesy, as accounts are discussed with account holders only." She probably should have passed this onto Sophie before she baited us into an electronic 'carrot-on-a-stick' joyride to nowhere, making us believe there'd be a light at the end of the tunnel. Nope. No light. Just more smoke and mirrors, and song and dance. More like "...we wish your fiance hell..." Join us in boycotting Cam4, and Surecom Corporation, until they get their act together, and hire competent, honest support staff. We don't appreciate the stress, the hostility, the indifference, the unprofessionalism, the constant run-around. We need the $584.57, BUT(T) without the added BS.
Screenshot notes:
1st (Monday, November 5, 2012, 2:46 PM - as shown at the bottom right corner):
Anyone with fully-functioning eyes can clearly see that (Step 3 of the identification verification) of my fiance's broadcast (process) has been approved. BUT(T) in screenshot 3, the obnoxious alert (from more than a month prior) states that there was an (unidentifiable) "problem" with two unrelated processes in a single 'FU!' message from Cam4.
2nd (Monday, November 5, 2012, 2:35 PM - as shown at the bottom right corner):
Another page on Cam4Bucks, clearly showing that Cam4's/Cam4Buck's system(s), AND their empoyees are 'conflicted' and 'glitchy'. Looks like a case of 'one hand dirtying up the other' instead of vice versa.
3rd (Friday, September 28, 2012, 11:25 PM - as shown at the bottom right corner):
"ATTENTION! There were problems with the photo identification you submitted.
Second ID: You are not going to be approved. You have NO LIVE BROADCAST - please do not upload again until you do."
They did not explain here, nor by sending a message to my fiance, telling her why the second form of ID was rejected. It is clear, and acceptable by the government of her country, but not good enough for the 'highly competent regime' (that's heavy sarcasm just so ya' know) of Cam4 for some reason(s).
4th (Thursday, September 6, 2012, 10:32 PM - as shown at the bottom right corner): Again, it was explained to them that the original email address that was used to ipen the (Cam4) account was permanently closed (as in "forever"), and they were sent the 'unrecoverable' email deletion screenshot, yet they've probably sent all of the notices to this non-existent account, because they'd rather be bullheaded in thinking they're right, instead of trying to do the rigt thing by being cooperative, accommodating, and fair.
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| After saving the above report, the (uploaded) screenshots (ss) were somehow re-arranged. So substitute the first for the 2nd (ss), the second as for the1st (ss), the third as for the 4th (ss), and fourth for the 3rd (ss). :D |
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After saving the above report, the (uploaded) screenshots (ss) were somehow re-arranged. So substitute the first for the 2nd (ss), the second for the1st (ss), the third for the 4th (ss), and fourth for the 3rd (ss). :D
FYI: Sowwy for the errors, so tired...zzzzzzzzz! XD |
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| NOW I'M PISSED OFF MORE THAN EVER!!! MY FIANCE WAS BRUTALLY BEATEN AND BURGLARISED JUST HOURS AGO, AND IF THOSE CAM4 TURDS HAD GIVEN MY FIANCE THE MONEY THAT IS RIGHTFULLY HERS, WE'D HAVE BEEN ABLE TO AFFORD TO SECURE HER HOME AND NOT HAVE TO WORRY ABOUT SECURITY ISSUES...AS IT IS, SHE'S IN THE HOSPITAL, BADLY BRUISED, AND LUCKY TO BE ALIVE - THAT PIECE OF CRAP TRIED TO KILL HER, AND ALL I COULD DO WAS SIT AND WITNESS THE WHOLE THING AS THE PERPETRATOR STOLE THE COMPUTER AS I SCREAMED OUT FOR HER!!! YOU CAM4 MOTHERF*CKERS!!! I HOPE YOU ALL DIE A LONG SLOW PAINFUL DEATH FOR WHAT YOU'RE DOING BY WITHHOLDING MONIES THAT DON'T RIGHTFULLY BELONG TO YOU, AND THIS ISN'T THE FIRST TIME YOU'VE DONE IT!!! YOU'VE BEEN REPORTED TO THE U.S. FEDERAL TRADE COMMISSION, THE AUSTIN, TEXAS BETTER BUSINESS BUREAU (WHICH YOU'RE NOT AN ACCREDITED MEMBER OF, NOT A SURPRISE AT ALL), RIPOFFREPORT.COM, SCAMINFORMER.COM, SITEJABBER.COM, SCAMBOOK.COM, AND WE'VE GOT MORE THAN 2 DOAEN SITES THAT WE OWN THAT WE'RE GOING TO START A BOYCOTT CAMPAIGN AGAINST YOU, AND GO ON EVERY FORUM, DISCUSSION BOARD, AND DIRECTORY ON THE PLAET TO WARN PEOPLE ABOUT YOUR UNETHICAL PRACTICES...KARMA'S GONNA GETCHA!!! |
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| TWO DOZEN (SITES), I MEANT!!! |
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| TWO DOZEN (SITES), I MEANT!!! |
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| CAM4 DIDN'T EVEN RESPOND EARLIER TODAY TO OUR DEMAND FOR THEM TO EXPEDITE PAYING FUNDS THEY KNOW THEY OWE MY FIANCE - A STANDARD TACTIC FROM WHAT WE'RE EXPERIENCING, AND FROM ALL OF THE OTHER VICTIMS OF CAM4'S PETTY CRIMINAL ACTIVITY THAT WE'VE SEEN ALL OVER THE INTERNET RECENTLY!!! ...we don't own 2 dozen sites, but(t) we're going to plaster warnings to everyone we can using more than just a few dozen sites...join us in our fight against bad companies like cam4/surecom corporation...we ty |
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