| Business English Solutions |
| Business English Solutions International LLC PandaVisa.com Horrible service say f*ck to their customer, hang up calls, insult customer, threatens to s |
| 5th of Aug, 2011 by User416646 |
| The president of this business said fucking to us on the phone while we did not use any bad words but just complaining about his dishonest, unprofessional service. He also sent an email to us insulting us. He said we should not complain to him for failing to do what he promised to do in our agreement but 'make your complaint to the shipping company or next time, indicate that you require a signature as most normal human beings are capable of.' He even threatened us that 'If we find any reference to this matter online in any Chinese forums or otherwise, we will be filing a libel suit against you.' We felt very disappointed about this shameful person and nasty behaviors. Since when in the States, customers can't call business to complain about their service? How can he said I was harassing him when I called him 3 times because he hung up my phone the first 2 times and saying F*ck to me? Since when in the States business can say F*ck to their customers? Since when in the States the recipient needs to call Fedex for a signature delivery but shipper does not do that when sending the package, especially he promised to do it? Since when in the United States customers cannot talk about their bad experience with a business company or he will face a law suit? Everything started on on July 8th 2011, when my husband and I met Keith Curran, president of Business English Solutions International, LLC and PandaVisa.com. Mr. Curran introduced himself as an agent. We agreed to pay him to pick up & mail my passpor to me. As we agreed I paid him $102 in total, including 1)$55 to Chinese Embassy for a passport 2)$15 for Keith's service fee 3)$32 for Fedex standard overnight delivery envelop (I needed my passort to travle ASAP). Due to the importance of passport, we agreed Keith would use signature required delivery and inform me the Fedex tracking number, which he told me earlier that's what he will do when he tried to convince me to use his service, which is what other agents do for mailing passports, and which my husband and I called him later several times to confirm with him on our agreement. But on July 25 2011, the pick up date issued by Chinese Embassy, Mr. Curran did not go to pick up my passport as he had promised. I called him and he said the Embassy told him to pick it up on Tuesday July 26. I felt strange. Chinese embassy did not notify me about this. I told him again I really need to travle soon. I cannot afford delaying more time. I reminded him to inform me the tracking number when he mails my passport so I can make sure I'll receive it on Wednesday. He said OK. On Tuesday, he left a voice message on my cell phone,telling me the Fedex tracking number is 7973 675 244. I checked the number at Fedex, no information was available. I thoguht it might take time to update delivery information. On Wendnesday July 27, the day I was supposed to receive my passport based on what he told me, I took an off from my work to stay at home waiting for my passport. The whole day was passed, but I had received nothing. So I called the Fedex, but was informed the tracking number is not valid. I was also told the delivery is not overnight but 3 days delivery. It'll be delivered on Friday July 29 by 7pm. Then I called Mr Curran. He said he changed to 2nd day delivery. I said 'but you said you would use over night standard delivery and that's what I paid you for'. He said the over night standard delivery changed the rate recently to around $40. I told him it's different from what I heard from Fedex. He used $15 three days envelope delivery not even the 2nd day delivery and the fedex rate has not been changed recently. The overnight standard delivery is still $32. I also told him when he called me on Tuesday, he should have let me know any changes he made. Then, I would not waste my whole day waiting for nothing. And I told him the tracking number he gave is wrong. The numbers are 12 digits, 4 numbers in a group and 3 groups. I do not understand how he could miss 2 numbers. He is responsible to providing correct tracking number. He did not explain anyting or apologize but just said he would email me the right one. I waited for his email from 5pm after the call to the whole Tuesday night but received no emails. On Wendesay I found my passport was just dropped outside at my front door. I was very upset. And I finally received the tracking number from him. I checked the number 7973 X675 X244 at Fedex. It confirmed he used 3 days express saver envelope with 0.5 lbs weight and he did not use signature required delivery as he said at the beginning. I paid him $32 for overnight standard delivery as he promised but he used $15 three days delivery. He lied to me several times and even did not want to give me the corredt tracking number or pay $2 more just for a total $17 signature delivery. I was very disappointed about his dishonest and unprofessional behaviors. I tried many times to contact him in the passed 1 week but no answers. Then my huband and I changed our phone numbers to call him just to make a complaint about his poor and dishonest service. He hung up the phone on my husband's face. I called his office again, within few words, he hung up the phone on my face too. This rude, horrible customer service made me more disappointed and upset. He said F*ck to us, he insulted us, he lied to us, he threatens us, and he mistreated us. This kind of shameful, nasty person and business should never be allowed to practice!!! |
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| UPDATES FROM THE AUTHOR: The business and its president saw our honest complaint at this site and with BBB, he sent 2 emails to my husband and I. He asked us to remove our online complaints and complaint with BBB, or he will file a criminal charge against us. Plus he asked us to pay him money, including $350 his legal fee by August 17. He continued threatening us for $5160.00 from us if we don't pay him money and don't remove our honest complaints. Plus he threatened us he will notify immigration to surrender your passport and notify our schools and internet service provider our illegal activities. He used every way to threaten us to remove our honest complaints and all reference of this case. He even wants more money from us and kept calling our honest complaints and customer rights illegal activates without any evidence. This is really ugly. Foreigners deserve the same respect and fair treatment in this country. He threatens and fools our internationals like we know nothing and have no rights in this country. He thinks he's an American, so the court, the law and immigration listen to him. Go to read the law and prove what we said is false first. Stop harassing us with emails!! Let your attorney contact us. We have attorney and we have evidence too. Then see you in Court! |
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Here is part of last email he sent to us. You can judge by yourself and if needed I can post some other evidence we have been collecting online to let other customers or business judge by themselves.
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3. You will remove all references to this case that you made online or in any other media including but not limited to, websites, forums, newspapers, social media, emails, and the Better Business Bureau.
4. The expenses to this date are $990.00, you will pay our legal fees in a settlement amount of $350.00 and have you have until midnight of August 17, 2011 to do so; after which we will pursue the $5160.00 in estimated costs of removal, court fees and damages.
You will make your payment by money order to: BESI LLC
mail your payment to:
BESI LLC
10 Pine Ridge lane
Mansfield Ctr. CT 06250
Failure to meet ALL of the terms above will result in a court action in which we will pursue all costs and damagesvigorously.
We will notify immigration of this litigation and ask the judge to require you stay in the country while the legal matter is pending, and you may be asked to surrender your passport.
We will ascertain the IP address and the location you made these posts and may notify your school and/or yourInternet Service Provider about your illegal activity. |
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The business emailed me saying the complaint "was written in very poor English by someone who must not have done very well in college." Not strange. That's their way of dealing customers.
We hope this kind of bad experience won't happen to other customers any more. This kind of people or company is a shame to the community and it doesn't show the good spirit of America business at all. |
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| TO CLARIFY: I checked my phone record. I called Business English Solutions International LLC on July 27, actually at 4:34 pm not at 5 pm. |
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TO CLARIFY:
1) I found my passport was dropped at my front door actually on Thursday not on Wednesday! I have the Fedex tracking number to prove that.
2) The same, i called Business English Solutions International LLC on July 27, actually at 4:34 pm not at 5 pm and it was Wednesday. I had my phone record to prove that. |
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| It seems the business and its president came up with a new idea. When the business and its president realized that we have our phone records, so he can't accuse us for harassing him. Then He claimed he received no less than 15 blocked phone calls and implied we called him. We doubt there are 15 blocked phone calls in his phone record. If there are INDEED 15 blocked phone calls on his phone, he REALLY need to report it to the police and authorities ASAP. Everything can be tracked in this country. We hope he can find this person one day, if this person does exist. Other than that, stop harassing us with your endless emails. We know what you wanna do. Just do it. Oh yeah, don't forget to take your evidence...lol... |
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