BMW CCA Roadside

BMW CCA Roadside Assistance Battery jump start & towing - cannot be done on the same service call !!! Internet

11th of Aug, 2011 by User992745

I recently called BMW Roadside Assistance for the 2nd time in 11 ½ months, this time for a jump start on my BMW 850. When the flatbed driver was unable to start my car, I said, â€œLetâ€™s tow it to my mechanicâ€™s garage â€“ 4 miles away.â€ He told me that even though my â€œPremium Membershipâ€ plan included 5 service calls a year, I would have to wait 72 hours to place another call and request that the car be towed. WHAT?! Let me get this straight: youâ€™re standing here with a flatbed wrecker â€“ right beside my car - telling me that I have to wait 3 days before I can call BMW Roadside Assistance to come back out and tow my car 4 miles to my mechanic?! Thatâ€™s right, he said, they will not authorize a P.O. number for 2 service calls within 72 hours, and attempting to jump starting your car â€“ even though we were unsuccessful - is considered a service call. Fore-warned is fore-armed. I purchased BMWâ€™s Premium Membership for roadside assistance because I love my 850 and I like to support the brand; in 2 weeks when my membership expires I will purchase another roadside assistance program because Iâ€™m smarter than allowing myself to get ripped off a second time. Fool me once, shame on youâ€¦.

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