Billy Bob's Bedrooms Furnish SA Insists on your keeping damaged inventory! San Antonio, Texas

22nd of Jan, 2013 by User173495

On 20 September, I went into Billy Bob's Bedrooms to purchase a full size bookcase bed for my youngest daughter. I was told there were plenty in stock in the warehouse and I should have it in approximately 2 weeks. The bed was finally delivered on 17 Oct. (Nearly a month later!) When it was delivered, I paid for the men to put it together. The bookcase/headboard part of the bed was damaged. They stated on the form that needed to be signed stating they delivered it that they would replace the damaged head board and that it would take "approximately 2 weeks" for the replacement to come. I have heard NOTHING from this company since 17 October. (Today is 23 January 2013) They have had over 3 months to order and replace this damaged piece of the bed which they said they would on the paper that was initialed and signed when they delivered. Now, when I call on 23 January 2013, they want to send out a technician to "fix it". This is ridiculous! This company was hoping they would just get off with doing nothing. I explained to "Amber" on the phone that I don't want a jacked up "fix" on a particle board bed. I paid for a new one and I want a new one. They even did a shoddy job putting it together, but now this is just insulting. It is unacceptable to expect me to keep a damaged piece of furniture after I was already promised a replacement. They guys that set it up were so confident I was getting a replacement that they didn't even attach it to the bed. DO NOT BUY FROM THEM-THEY ARE DIRT CHEAP FOR A REASON!!!!! Pay the extra money and get the service and product you deserve! I'll add an update after the "technician" come out. I'll also post before and after pictures. This should be good. *SARCASM*

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