Better Business Bureau

Better Business Bureau BBB BBB won't take my complaint seriously agains Kitchenaid Grand Rapids, Michigan

12th of Apr, 2011 by User381821

Purchased a range from Sears 4 years ago, it is a Kitchenaid gas range with self cleaning oven. We have had to have it repaired 4 times now, everytime you use the self-cleaning it fries out the circuit board and the thermostat. I researched it online and found well over 50 people with the same model and they all have the same problem, and when you contact Kitchenaid they won't do anything about it and say it is not their problem. I contacted the BBB and they refuse to do anything about it, They need to be shut down, or there needs to be a government agency build to knock these companies down.

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4942 days ago by Kitchenaid Nightmare

BUYERES BEWARE : Kitchenaid products and service are Nightmare

I bought a new dishwasher, microwave, range and refrigerator directly from Kitchenaid. I had issues with three out of the four appliances. The microwave worked a total of 5 minutes. It has been serviced three times already and now we are waiting for the “megatron” and a thermostat to be delivered and then to schedule the forth service call in three weeks. It is sitting on my family room floor waiting.

The dishwasher got here with a large dent in the top of the tub. Instead of replacing as the technician recommended before installation, Kitchen aid decided to send another tub and take the dishwasher apart and rebuilt it in our house. The new tub arrived three weeks later with a dent in it. The technician recommended that we don’t use the dented tub as it may cause leaks down the line. Now we have to wait for another tub?

The range needed a new door that finally (again after three weeks) was replaced.

Kitchen aid is not delivering quality poroduct and not taking responsibility for their products as well as customers.

I would never purchase Kitchenaid again