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| Best Buy - Store 413 Unfair Business Practices – Unethical! Poratge , Michigan |
| 22nd of Dec, 2011 by User473024 |
| In early September 2011 I ordered a Cannon Camera for a trip to Ireland from Amazon for $220. Because of the shipping method I selected it appeared it would not arrive in time. The evening before my trip after work I went to Best Buy on Westnedge Rd in Portage, Michigan and purchased the exact same camera for $240 +tax. Planned to send the Amazon camera back. When I got home that night the Amazon camera had arrived. I put the Best Buy camera on the counter in the bag and went to Ireland using the Amazon camera. When I returned home after 10 days in Ireland I took the Best Buy camera back to the store. 16 days after I had purchased the camera. The customer service person said the return should be no problem he just needed a manager to approve because it was 2 days past the 14 day return policy. He came back and said the manager refused to take back the camera. I asked to speak with the manager. After explaining the situation and reiterating that I was out of the country 10 of the 14 days, the camera was never opened, it was 48 hours past the 14 days, could he please make an exception. He said No that my receipt was a contract and that he would not breach the contract. I was appalled and said that I had never heard of a 14 day return policy and that Amazon was 30 days. He suggested I send the Best Buy camera back to Amazon. I again was appalled... I asked to speak to the store manager. He said he was the store manager. I asked to speak to his manager and he said he was in charge. I asked if he was the CEO of Best Buy because this issue will not stop until I was there. I was then handed the business card of his boss by the initial person at the counter. I asked when she would be available and he said she was due in the store in an hour. When I got to my vehicle I called her mobile and sent her an e-mail to please call. Later that evening just before the store closed she returned my call. After 15 minutes of going thru the situation and around in circles the answer was No Refund. I asked if she thought it was a good business practice to upset a customer so much that they would never set foot in their store again and make sure the story of their practices was shared everywhere over a $245 camera. She did not answer that question and stuck to the company policy mantra. I then asked for the contact information of her manager and was given the name of a person in Grand Rapids, Mi. Ultimately Best Buy never provided a refund for the camera and after much wasted time and frustration I gave up. I do not care if Best Buy is the only source for electronics in the world they will never see a cent of my money again! BEWARE! |
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I too am having an issue with best buy. I purchased a samsung conquer on 1/16/2012 as part of my upgrade from sprint. at first the phone was fine, but within 3 months it began to act up, overheating, and downloading random applications.
the battery would run down after a few hours, I took it back to bestbuy where it was assessed and detemined that phone was defective. The rep was very nice, wrote up a work sheet, told me I d be getting a new phone since I d purchased the insurance. she gave a "loaner" an hct evo which I liked very much. I received a call from best bust geek squad stating my order completed. I went in hoping i would be able to subsititue the loaner phone instead of getting the conqueor. The rep I saw today was rude and nasty when i asked if I could subsitute the evo, she said yeah for $500. She then pulled out the order, I saw that it was an inferior looking phone, and said that s not my phone, she said no its a rerbishrshised model. I said I want the same phone I surrendered, she said it was, I disagreed, informed her I was expecting a new model not a rerurbished one, she said that in contract they can do that, i asked to speak to a manager, she said manager not in today, I said is there another one, she called over someone who said what can I do, I explained situtation, she was rude also said, fine print in contract allows for this practice. I said well who else can I speak with, she said I can try headquarters i said can you give me the number, she said its on internet. |
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