b an d photo Will not honor policy, Internet

15th of Apr, 2013 by User311501

I was shopping for a new home theatre projector. After much deliberation I decided to go with B & H based on the fact they seemed to be a company that really stands behind their products If I ever had a problem. I ordered my projector and the confirmation e-mail said 6-8 business days for shipping. Weeks went by and no projector. Finally I received an e-mail that said the item was on backorder. At last the projector arrived after a month+ and when I opened the box I realized I had ordered the wrong projector! I contacted their customer service immediately and they told me that they would contact the manufacturer and see about returning but even if the manufacturer wouldn't take it, they would take it but I would be subject to a 15% restocking fee. I figured that was fair and waited for their phone call. The next day I received an e-mail saying Sorry, that was a special order item and it can't be returned. I looked back at my confirmation receipt and nowhere on there did it say special order or non-returnable and when I purchased it the web site said IN Stock! They are all too happy to take your $$ but when it comes to returning something, their policy is complete B.S. since they obviously label items "non-returnable" at will. Long story short, after many calls and e-mails, I'm now stuck with a $6000 projector that is useless to me and their customer service didn't give a crap. They won't do ANYTHING for me....

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