I made my first payment according to the arrangement we had agreed to, and the next day they sent me a statement that showed the payment I had made, and said that I was being sent to a collection agency since I had not paid in full. When I called them they said that was going to appear on all of my statements, and I should just ignore it. They said they had a note in their system saying not to send me to collections since I had made payment arrangements.

I made my second payment as per our arrangement, and then I received a statement that had been ripped so that the part threatening to send me to collections had been removed. The one page statement was sent to me in two pieces.

This statement showed the payment I had just made, but did NOT take the payment amount out of my total balance. My balance due was exactly the same as it had been before I made the payment. Apparently they think I am not paying attention to how much I owe them, since they know that I have made payment arrangements will several other providers. Too bad for them that I actually keep track of everything.