Axxxess Payments Straight faced lies about cheap credit card processing rates Montreal, Quebec Canada

26th of Sep, 2011 by User361442

Their call centre contacted our company about reducing the rates we pay on Visa & Mastercard fees. I gave them a copy of our recent statement from our current provider. They faxed back an application form with a very low base rate of 1.5% and +1.5% for non-qualified cards for an effective rate of 3% while our current provider charged an effective rate of 2.3%.
When questioned about the +1.5%, the sales rep Mandarup, claimed it was a flat 1.5% regardless of the card type. The plus sign simply meant we could accept regular cards plus the affinity cards if we wanted. When I hesitated to accept the terms, she offered to drop the setup fees and minimum monthly fees. I sent their contract to 3 other providers asking them to beat the offered rate. They all answered the same. It was a scam. Once I return the signed contract, I will be charged the full 3% and I would be stuck in a 5 year terminal lease at $45/month. Axxess operates as independant agents on behalf of the actual processors. Nobody I was able to contact was willing to stop Axxess from telling lies to close the sale.

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