| att |
| ATT Abuse of Paying Customer by ATT Customer Service and ATT Office of President Internet, Internet |
| 14th of Sep, 2011 by User522592 |
| On these forums : I am looking for people who have been abused by ATT Customer Service and ATT's office of president and who are interested in initiating a class action lawsuite against ATT. I specifically have had following problem with ATT and i have spent over 500 hours with ATT trying to resolve those issues in the last '4' year. ATT has a monopoly in my area for providing land line connections and hence they have gone way beyond the point of abuse to harass me: 1. Not honoring legimitate rebates and turning down legitimate rebate requests without giving logical answers. Pretty much the answer is that of a dictator: 'The rebate is invalid because i say so. My word is all that counts - all the paperwork you have is crap'. 2. Issueing statements that the time of a customer is does not have any value for ATT. If you have spent 500 hours with ATT on resolving their process and technical issues - you gave free QA to ATT and should continue to do so 'coz you chose to join ATT. 3. Not standing by the Cell phones they cell. I purchase a Palm Centro that never worked. ATT pretty much denied standing by it even during the warranty period. They eventually provided a refurbished replacement after spending over 200 hours on phone - when the phone failed to work. 4. Switching to combined billing - it is upto the customer to reach out to different departments each month to ensure they don't cross over and issue exorbitant bills. I have had bills with no discounts that come with combined billing and Customer service associates shuttling me over one department and the other for over 6 months to get it fixed. It can break any time again. It took a complaint against FTC and BBB(Better Business Beaureau) to get them to start looking into it and eventually fix it. Again, the cost to a customer in terms of time spent is immaterial to ATT. Abuse is a mild term to reflect this. 5. As recent as this week - i am being charged exorbitantly for Data usage on my iPhone. For some reason my iPhone continues to use 3G even in a WI-FI zone(Is anyone else seeing this problem)?? I have a iPhone 3GS. ATT has no clue about it - they rolled out tiered plan however there is no way to stop rolling over from one tier to the next if the device or ATT network begins to malfunction. Again, if you spent countless hours with ATT helping them figure out their is a problem, the answer is - we don't equate your time with any costs. Associates harass customers over the phone and so does the office of President at ATT. 6. 8 years ago, they kept billing me for a phone line that i had disconnecte months ago. The bils were exorbitant - over $6000. They fixed it after a year of battle. I can understand if there is a problem once and if i have problems with other vendors. ATT is just abusive - again ABUSE is a mild term to reflect how they treat customers. Everyone i talk to had a nasty experience with ATT - but seems like no one is willing to step up. All of this certainly calls for a class action lawsuite and of course make efforts to curb these unlawful practices by ATT. If there are people who want to join in and have had similar experiences, please reply back to this thread. I will post this on additional forums to spread the word and report it to FTC, Better Business Bureau and State Attorney Generals. |
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