Atlas Van Lines / Ace World Wide misquoted by $1,128.79 Cudahy, Wisconsin

27th of Dec, 2011 by User109301

In April of this year, I began looking into job opportunities in the Sacramento, CA area. As part of this process, I interviewed and received quotes from three nation-wide moving companies. The company I decided to use was Ace World Wide in Cudahy, WI. The sales representative I dealt with, John Donovan, gave me the original non-binding quote for $3,506.24. Mr. Donovan revised the quote down to $2,938.24 based on the elimination of five rather large pieces of furniture from the original quote. Only after my household belongings were in transit to California was I informed that Mr. Donovan's quote was severely inaccurate. Ultimately, I paid Ace World Wide $4,067.03 - a difference of $1,128.79. During a phone conversation with Mr. Donovan, I asked him how he could have missed my quote by so much. His reply was simply "I don't know". I highly recommend that anyone considering using a moving company only accept binding quotes. Against my better judgment, I chose this company's non-binding quote based on Mr. Donovan's assurance that his quote would be accurate based on his twenty-six years in the moving business.

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