In doing research to understand why AT&T declined the proposal, I was informed that a new regulation was created (that only representatives were aware of)between the time I cancelled the AT&T program and set up the MMI program (Oct 2-Nov 17; 1st payment was received on 11/27/10) and now I can't have this account be placed inanyprogram - internal or my debt mgmt program.

Now, if I had known this information when I was cancelling my program with AT&T during my conversations with the customer service rep, I would not have done so. The customer service rep did not have any idea of this as well orif she did, the information was not forthcoming. It's not that I was cancelling my account due to non-payment or late payments or bad payments; it was because I was setting it up with my combined MMI program.I WAS STILL paying on the account!

So, due to this issue and my account being ramped up to the 29.99% APR, my monthlyminimum due is outrageous. Why am I being punished for a miscommunication that customers were not privy to until after the fact?

I can't understand that if I am willing to pay, wanting to pay, and have paid, but due to miscommunication and my wanting to combine my monthly payments, that AT&T will not work with me.

No matter how much I write, call, or even talk with AT&T, I still get the same answer, "there is nothing they can do", that is a blatent lie.

Its amazing that as long as I'm paying AT&T, Iam a "good" and "loyal" customer,but when Ineed them to do something for me, their hands are tied!!!