I switched to At&t about 2 years ago because I was fed up with Charter Communications. I purchased the mid-range plan and everything was fine for a little while.
About 2-3 months after starting with the service, it started going out every once and awhile. I was not too much of a bother since it would only go out for a minute or two at a time. I had transferred from a terrible company, so, at the time, it did not seem too bad.
After a month or two more went by, it started going out more often and for longer durations. When I was finally able to get in touch with a customer service rep, they reset the box, which made it totally go out. They said it was probably an issue with the lines or connection in my apartment, so the scheduled and appointment for a technician to come and look at it.
After this visit, it was only back to where it had been before the box was reset. Not better by any means. We decided to just live with it the way it was since Charter was really are only other option and, by this point, I was tired fighting and arguing with customer service reps.
A few more months went by; we moved to another apartment and hoped the service would be better. We thought that, since we lived in an older building, the lines were old and damaged, and moving into a newer place would resolve most of the issues. We were dead wrong.
Service continued to deteriorate. About a year into having the service we were fed up and decided to call again. This conversation lasted about 3 hours, during which they reset the box numerous times. During this call I also found out that, although I had been paying for the mid-level plan, I was actually only getting a little over 1 Mpbs. By the end of this long conversation, the customer service rep told me that my modem was probably broken and I would have to pay for another one. They claimed that, had I called within a year, they would have replaced the modem for free, and then continued to issue me a sales pitch for another modem at about $100. Of course I declined.
I then did a little research on this particular modem, which I did not choice, but was sent to me by att, and found out that many people have had similar problems, and they regularly only last about a year. I am sure they know this but sell it to their customers anyway. I am also sure they knew it when they sent the technician out to my apartment, but let me think that it was line problems anyway.
At the end of this month I am canceling my service with them for good since I am moving to another city with a different cable company that I can get service through. The only reason I have continued to use att is because, as I said earlier, my only other option in my town is Charter Communications, whom I refuse to ever use again It took me about an hour to just be able to get this page up, and I am almost certain that when I hit submit I will discover my service is out yet again.
If you have any other option, do not get internet service through this company. You will surely be disappointed. |
