They went through so many things with me on the phone that i got very confused. I found out a few days later that they had taken nearly $1000AU from my account.

About 10 days later i received in the mail a package of what appeared to be travel documents for various locations in America. With this they also had sent their terms & conditions of this travel package.

In their terms & conditions they stated that this package could be cancelled if i so chose to do within 30 days of receipt.

I did so choose to do this and sent them an email (they said must be done in writing) and got a stock standard email in return asking me to call their office and that they could not attend this matter via email....WTF!!

I called on several occassions only to get one response telling me to call during office hours....well as i live on the other side of the world that becomes impossible to do. So i wrote a letter again on 1st Sept 2010 requesting a refund and as of today 12 november 2010 i have had no reply.

It would seem this company earns their money by ripping off unsuspecting customers!!