Ashley Home Furniture

Ashley Home Furniture BAD Customer Service won't stand by warranty and refund Layton, Utah

26th of May, 2011 by User628749

My husband and I bought a sofa from Ashley in Feb 2011. The delivery was over a month later and the delivery guys damaged the sofa when delivered. They sent out a repair guy 2 weeks later. 6 weeks later only part of the parts have arrived, and repairs are another 3 weeks out. Repair guy told me to tell them to schedule in the mornings to accommodate my schedule as I've had to take 2 days off already and now looking at a third because they don't set exact appointments and I have to be available all day. Scheduling tells me they can't do that. We've asked for a refund and now 3 months later we're told there was a 3 day return on it. We didn't get what we paid for and this sofa is costing way more than it is worth. We've filed a Better Business Bureau complaint and nothing is getting done. In the mean time we're sitting on a sofa that is damaged by the store employees, isn't getting fixed in a timely manner, is costing me wages taking time off from work and it's falling apart from poor quality materials. We just want our money back at this point.

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