APX Alarm REVIEW: APX Alarm commitment to total customer satisfaction. APX Alarm's past and current approach to business is about protecting families

12th of Mar, 2008 by User312294

Ripoff Report Verifiedв„ў REVIEW: EDitorвЂ™s UPDATE: Positive rating and recognition has been given to for its commitment to excellence in customer service. Ripoff ReportвЂ™s discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems. The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire. The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized. Ripoff Report Verifiedв„ў .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. Statements from company executives вЂќ"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.вЂќ STATED IMPROVEMENTS FROM THE COMPANY. We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns. As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.. NOW TO THE ORIGINAL REPORT THAT WAS FILED ----------------------------------- Apx Alarm Company, Utah Scared me into contract Provo Utah Apx sales representative came to my door telling me lied about crime in my immediate area; once I found out none of the crime happen I wanted to cancel my service and they have been unbelievable. I am getting the run around from their legal department who keeps misquoting my concerns and playing with all my words stated in my compliant to the BBB. I just spend 24 minutes on the phone with someone name Chris telling me he doesn't understand why I do not want their service. After I explained to him I was lied to by their sales associated he still insist he didn't understand. This company has to be stop. After reviewing other concerns; I have experience the same door tactics express in some of these complaints. This company seems to either encourage or promote poor work ethical practices inorder to procur contracts with the public. Otherwise, why would so many people have the same concerns? These summer associates are out to get commissions anyway possible and if it means lying to you they will do it. They also started there sales approach by stating they wanted to put a FREE yard sign in my yard as promotion; next thing I know I am signing a contract and having installers at my home within one hours; which is another sales tactic they do. IF THERE IS AN ATTORNEY OUT THERE THAT CAN ASSIST WITH A CLASS ACTION LAW SUITE AGAINST THIS COMPANY PLEASE CONTACT US! This company has to be stop. Shirelle Baltimore, Maryland
U.S.A.

Track this Report 0 Comment | Post a Comment