| Applied Business Software |
| Applied Business Software The Mortgage Office The Software may be flexible, but Management certainly isn't. Their way of resolving disputes is filing |
| 22nd of Feb, 2011 by User895387 |
| This company sells mortgage servicing software on a per computer license rather than a user basis. They claim this is the standard in the industry but I have found that to not be true. So many companies have gone to remote or cloud computing environments which allow employees to work from any number of computers which in the case of ABS means you have to buy a license for every computer you plan to log in from. They have the capability of monitoring actual computer address logins, however they don't contact their clients immediately if a license violation happens but rather let it go, sometimes for years, and then out of the blue suddenly threaten to file suit unless a large sum of money is paid. In our case, the sum is over $100,000 which included upgrading to 10 licenses, back maintenance fees for 3+ years based on the 10 licenses plus interest and a $70,000+ penalty and they demanded that it be paid WITHIN 1 WEEK. Even if we had that amount readily available, and what small business does these days, it would simply put us out of business. Their attitude was one of "well, we do take these things to court and we always win" so ultimately we would either cooperate or we would be sorry. Being a small business who has gone from 30 employs to 6 in the last 2 years because of the crash of the financial markets we are all stretched to the max. I asked for a two week extension to their deadline so we could evaluate exactly what we could do and they would only give one week. After much discussion they offered to waive the $70,000+ penalty and settlement fir $37,000+ with a large percent down and a payout plan. While that might sound like they made a huge concession, we were given ONLY 24 HOURS TO ACCEPT. At 9:00am I told him I had passed on the information to one person and we needed to discuss it with our boss. At 1:00pm we received an email stating the offer was off the table and they were turning it over to their attorney and have filed suit. WE ARE NOT THE ONLY COMPANY THIS HAS HAPPENED TO. They are very proud of the suits they have filed and won and immediately put out Press Releases. They are known in the industry for these kind of scare tactics but the reason no one else has been able to complain publicly is because ABS/ TMO generally files a gag order so the only press out there is from their side and favorable to them. MORTGAGE SERVICING BUYER BEWARE! There are many competitively priced, equally powerful, flexible and easy to use software solutions out there, available on a per user license. |
|
|
|
Post your Comment
|
|
|
