First of all, they will over promises you their excellent services prior to cashing your check. First person to speak to was Joe Shalby, another so-called manager of the firm. He told us to just pay half of the amount and the other half upon completion of the loan modification. I am such a sucker to fall for that.

Woman named Calsey or Kalsey called and said they needed to pull our case due to non-payment of their service. In order for us to reinstate our case, we needed to send in the check within 24 hours or they will remove our case completely. Since, we already invested the amount with them and of course desperate feeling of trying to get our loan modified, we sent in the payment.

Upon receipt of full amount, then it's game over. They have terrible follow ups, request same information repeatedly, and have terrible customer service. In the beginning, they guarantee you with weekly update by e-mail to reassure you their processors are following up on your case. I began to notice same informations were entered on some of the e-mails.

Once, they sent me an e-mail stating that our house was in foreclosure and they can also assist us with foreclosure. When we contacted our lender, we found out that our home was not in foreclosure. This shows you how organized they are. Just imagine, what kind of stress our family had to go through. We are already stressed and depressed about our loan status and for this firm to give us misinformation?

They first assign you with a case manager/processor. I think I went through three different processors. Supposedly, everyone at the firm is either a senior processor or a manager. Everyone in the firm gives different information. Regardless, we have submitted every documentation the lender supposedly needed. I've asked the processor to forward me the e-mail of list of documentation they needed. Her response was since it contains confidentail information, she was cannot forward us the e-mail. Then I asked for the name of the negotiation and the contact number, then she stated that we're breaching the contract by trying to contact on negotiator on our own!

These people are not processors but criminals. They take your money but don't perform. It's been a year now and no word yet on our loan modification. Someone else here also had horrible experience with one of their manager named Tony. By the way, his full name is Antoine "Tony" Meleak. This man is just over all rude. Has no class, no sympathy, and no morals. Only thing he's good at is to disturb you while you're talking. Then I told him about his behavior towards clients and he tells me he doesn't appreciate mine. Enough said.

I am going to give them two more months to see where this heads. If nothing comes to fruition, I would like to speak to a class action attorney. I've realized this firm is not an actual Law Firm. It's nothing different from any other Loan Modification Centers not violate many of the laws.

I found another interesting comment left by someone at Better Business Bureau of this firm violating certain law. Also, please note there are a lot of people who have left bad reviews on this firm. It seems as though every client of American Law Firm is and went through same exact terrible experiences.