altCharge.com

altCharge.com took payment for company they no longer deal with. No way of contacting the other co. Internet

7th of Apr, 2011 by User822011

Looking for health insurance on the internet.(mistake now learned) Found a great offer from Health Group. Paid 553.00 for start of insurance. Have heard nothing since. Their phone number no longer works. The copy of the check that was done over the phone is pay to the order of AltCharge.com. They claim to no longer be dealing with the Health group company. I believe that whoever the check is made out to is the party who received the money. I believe it is up to altcharge to refund they money they took from me. They obviously don't check they credentials or background of the companies they do business so in my opinion they are responcible for the loss of my money. I know to alot of people 553.00 is not a lot of money but it is to someone who is not working and about to lose the COBRA insurance I have now.

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Comments

4349 days ago by AltchargeSucks

AltCharge debited my account in the amount of $84.80 on 9/4/12, on behalf of a merchant that neither delivered the product nor responded to phone or email contact attempts by myself or AltCharge.

Approximately three weeks ago, AltCharge advised me by phone that they would process a refund to me, and to call back in a week to check on the status.

Since that time, I have called more than 40 times, but have been unable to get through to a CSR. After varying times on hold, I eventually get to "First in Line, " and then hear a recording that the person at that the "person at extension 1101 is unavailable."

Personally, I think they're just blackholing my phone number when I call, and that they have no intention of processing the refund.

AltCharge is the processor of last resort for scumbag merchants that no reputable processor will deal with. If the merchant doesn't deliver, AltCharge will do NOTHING to help you get your money back.

Do yourself a favor: If a merchant wants you to pay them through AltCharge, RUN as fast as you can.