| Allstate Check Recovery |
| Allstate Check Recovery Illegal collections and harassment Internet |
| 1st of Jun, 2011 by User617102 |
| A Kim Moreno from this company called for the first time today. I have never received any contact from them previously; however, they called my home, my work and my relatives all with the same message that I was going to be served for a debt to Cash Advance Network because I had failed to respond to their attempts to contact me. First, they had never previously attempted to contact me. Second, I am in a Chapter 13 and thus protected from contact by them or the company they represent and I have proof that the company was legally notified when I filed. She tried to pretend that she was a process server on their behalf and told me I needed to contact them directly at 877-236-9877. When I called and tried to discuss it with them, Rita, the individual with whom I spoke was rude and unprofessional, but tried to say I was yelling at her when I was not. All I did was ask what company she represented and when she finally told me, I said that the contact was illegal because they had been legally notified of my Chapter 13. At that point she hung up. When I tried to call back, hoping to get someone else, she answered again and hung up. Not very professional. Plan to file complaints with Better Business Bureau and Chapter 13 Trustee's office. |
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Consumer Complaints & Reviews
Progressive has an appealing ad campaign and presents itself as a hip, cool and -- for lack of a better term -- progressive insurance company. Maybe it is but the consumers whose comments appear in this section would beg to differ.
A few of the more recent complaints ...
anon of denver, CO on March 24, 2011
They have a very rude auto insurance representative. Her phone is always turned off. If you leave a message, she never returns phone calls. She doesn't know anything about customer service. I had to change insurance as I didn't like the experience with her.
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Lidia of Irvine, CA on March 10, 2011
I am very unhappy with the "service" I received from Progressive in Pasadena. Cinthia V ******** harassed, intimidated, and bullied me when I was trying to get my car fixed after I was rear-ended by a man who said he "didn't stop soon enough". Although this incident was not my fault and the burden would be on the man's insurance (Auto Club of So Cal), Ms ******** interrogated me for HOURS while I was trying to do my job regarding the extent of my damages. She called repeatedly to harass me - she told me I could handle my claim directly with Auto Club (then why do I have an insurance company? ); she raised her voice and several times implied that there was nothing wrong with me or my car.
My daughter suffered whiplash - for which she was treated and was in pain for several weeks; I had neck and back pain for which I was also treated; so I did not care to dispute whether or not there were "damages" with Ms ********; yet she continued to exclaim that nothing had occurred and that there were no damages and that I could handle my claim myself with Auto Club. She acted like a frustrated attorney-wanna-be and mishandled my claim. From then, the problems continued - until I requested that they transfer my claim to the Irvine Office.
I had to request supervisors and managers in order to have my claim transferred to the Irvine office (I live in Orange County - Irvine specifically). I spoke to a couple of representatives from the Pasadena office who were refusing to transfer my claim to the Irvine office until I was finally able to glean the name of their Regional Manager, Mr. David ********. I sent Mr. ******** a message via email and voicemail and have not heard from him to date; at this point, however, armed with the name of the Regional Manager, they said they would transfer my file to Irvine. I spoke to the manager in Irvine (Dania) and she was extremely helpful. Things seemed like they were going to be alright. My point, however, is that if I had been seriously injured and/or in the hospital, would I still be harassed, intimidated, bullied and told that I could handle my claim directly with Auto Club?? ?
My experience was so stressful and reprehensible yet no one has contacted me to discuss their philosophy at the Pasadena office. Finally, due to an error on the part of Progressive or Auto Club, they paid the car repair in full and sent me a check for the bumper repair. In February, they sent a letter from their subrogation department requesting I return those funds. At this time, I reminded them that they had not yet reimbursed me for the car rental I required while the vehicle was at the shop. Again, no response to my request from Progressive -this time from their Subrogation Department - regarding my rental expense of $346. So, I returned the overpayment minus my car rental expense and sent the check via Fed Ex.
I received a harassing call today from Catherine from the subrogation department - I told her I had been working with JD and would like to speak with him and was told that JD was not available and to let her know NOW what I had sent in the mail; I explained that I sent a check Fed Ex and there was a delay since I wanted to know what they were doing about my car rental expense and she repeated..."again...what did you mail"...over an over she would say this. She was very rude as well - condescending and disrespectful. I have been a Progressive customer for 4 years and have never filed a claim; filed a claim for which I was not my fault and was treated worse than a criminal. Then, they make a mistake in their accounting of payments for repairs and they are yelling at me.
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Lyn of Mabelvale, AR on March 1, 2011
Repair facilities Beware! We own a RV repair business that is mobile and do numerous insurance jobs and recently experienced the worst encounter with Progressive Insurance. The job was very extensive and time consuming. Communication was slow and phone calls not returned. The customer was informed by the adjuster that they should have taken it to a shop because they have the parts in stock.
This company did the he said she said game with the customer, causing conflict. We were not paid for the numerous trips and shorted on documented time because they have been to school and know all about repair time. You must provide a current invoice for all parts with a suggested retail or they will give you what they deem the retail and you will not like it.
If you do a job for this company, be sure to get your check before you start the job. The consumer should be aware that they may end up putting part of the bill when it is not covered by their assigned averages. By fa, r the worst claim experience filed with an Insurance company in the last 10 years. Even their so called "supervisors" are not helpful and do not return calls or follow up on an scheduled date. We are still waiting on the final payment that has been altered numerous times and is still very short. Frustrated!
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danny of St. petersburg, FL on Feb. 10, 2011
I had a 3003 Dodge Ram 4x4 diesel with approximately $20, 000 of aftermarket equipment installed. I have owned the truck since 2005. Just the past year, I have spent approximately $10, 000 on maintenance; more specific, tires $1, 800 and new bulletproof aftermarket transmission $5, 000, etc. I loved my truck to death! It was my baby. My truck had been stolen three times. First time, they stole the wheels, stereo, etc. Probably a $4, 000 loss (no comprehensive on truck, my mistake). The second time, they just took my personal items, the whole truck was intact. Simply a "joy ride" situation and was found the next day. The second time, I reported the truck to my insurance company but did not make a claim. Progressive still had the theft on my record, although they never paid any money out which kind of annoyed me. They didn't raise my rates, which I thought was good.
The third time was devastating. This time, they stripped the entire truck! They took $3, 000 wheels and tires interior, stereo equipment and other parts that were not covered under insurance. Probably, $7, 000 worth of accessories. This part was annoying. Basically, since insurance didn't pay for these items, I was out again even with comp coverage; not to mention the $5, 000 transmission that was still in the truck! At first, I was very discouraged reading all the horror stories of insurance fraud investigators: Stopped payment checks on repairs, denial of claims, etc. I dealt with a lady name Taunya **, who works for Progressive as a Fire Theft Insurance Person. At first, I was frustrated due to the length of time she told me it would take. They requested phone records, interviews, financial statements, etc. I thought, all of this was kind of awkward, but delivered what they asked for without hesitation. I talked to people and they explained she was just doing her job, which I understood.
After doing research online, I came to find out there are people out there being arrested for stealing their own cars, setting them on fire, staging accidents, etc. that cost them millions of dollars! When it was all said and done, they declared that the truck is a total loss and even offered to sell me the truck with a salvage title. It was very tempting to buy the truck back, especially with the $5000 tranny still in it. They wanted too much for the truck for me to be able to put it back together. They paid me via check for the total loss, which I thought was a very generous amount. I will continue to use Progressive and was satisfied overall with the process. Taunya was very professional and timely with communications, and more than fair with the total loss. People have to realize that they are just doing there job and have a regimen that they have to follow in order to keep our rates reasonable. Just be patient and comply with what they ask for. I miss my truck everyday, but after losing so much money on accessories, I don't think I will own such a flashy vehicle that is so attractive to thieves. When I do purchase a new truck, I will make sure my aftermarket parts are insured.
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Kilwoo of Hamden, CT on Feb. 10, 2011
I had a car accident on Jan 30, 2011. Two cars were moving backward and there was a little bump. The person in charge of my case in my insurance company, Progressive, was reluctant to collect the information. Loraine was very reluctant to receive a diagram explaining the accident scene by fax. I asked her fax number and she told me a clear lie at that time that her fax was connected electronically so it would take more than two days to receive it. And she did not tell me her fax number. And she decided already it was 100 % my fault at that time.
I had to contact the claim grievance department of Progressive and I required Korean translator even though I could speak English. The first thing that I begged to the Korean translator was to tell me the fax number so that I could send the diagram. Loraine was still reluctant to receive the fax and she urged me to explain without the diagram. She insisted that I should use North, South, East and West to explain verbally without the diagram. How could anybody explain clearly the accident scene pointing out clear directions? Anyway I did it as she required and after a long talk I could manage to send the diagram by fax.
Some days later. I received a phone call from Loraine that finally it was decided and it was still my 100 % fault. I just listened and hung up the phone. But the next day, I received a phone call from an independent researcher of the accident. He asked me to make an appointment to take pictures of my accident car the next day. I found that Loraine had made a decision already before the investigation of the accident was still going on. So I called Loraine's supervisor Anthony *** to explain this awkward situation. He spend more than one day to investigate internally. He told me he would review the telephone record. Then I talked him again by phone if he clearly accepted there had been procedural mistakes in the decision.
And I asked him why his employee had been so strange and contacting the client. He told me he didn't know the reason. He apologized but he could not change the decision. He accepted his company's mistakes but the decision can not be overruled. He hinted the decision should be made according to the cost of decision not by the truth. I explained about the procedural defects and my rights but it was all in vain. So I am trying to contact his supervisor in Progressive. What I realized in this situation is that this company does not care about the client's right or benefit at all. Their concern is only their profit.
They just want quick solution to save their cost. Progressive is a big company for me to handle. I think they already knew it and they just want to neglect one small customer.
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Related:
Progressive - Claim Disputes
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Progressive - Rates
Veronica of Colonial Heights, VA on Feb. 7, 2011
My son and his girlfriend were involved in a hit-and-run car incident by a driver of someone insured by Progressive Auto Insurance. They were smart enough to get the license plates from the vehicle, as it fled the scene. The Chesterfield police were called, and a report was taken. The kids could identify him, because he initially got out of his car and told them to pull over to the side and he would pull over too. That is when he fled the scene.
The kids were shook up and were already complaining of headaches. They went to the Emergency Room and had x-rays along with CAT scans. Both were ordered by the doctor to stay home several days and were on pain meds. Ironically, the days after the accident, the pain impacted them significantly. Both were miserable.
We expected that when the hit-and-run driver was found, his insurance (Progressive) would cover the cost of the hospital bills and (hopefully) lost work also.
I attempted to speak to someone in claims several times. After several calls and hours of research, I found the agent and made four attempts to call. His voice mail was full due to vacation. I called the Progressive claims number and was repeatedly told he was the only one who could help me. Once I was able to leave a message, I did, and he returned my call just to tell me the things he needed before offering a settlement. I told him we just wanted reimbursement for the hospital visit and missed days at work. He said he needed to have proof that the kids' insurance did not cover the accident and that if it did, how much it covered.
I sent him copies of the hospital bills, and he returned my calls, saying he needed more than bills--he needed reports to see if they were willing to pay the Emergency Room visit. The agent stated that my kids have to sign a release for all medical records and reports in order for them to check the validity and to check for any previous head or neck trauma. I've been going back and forth for a year now. The kids do not have health insurance that covered the accident. And now, I have a multitude of late fees and fines.
I thought the insurance company was supposed to take care of this. All I wanted was to get the money to pay the hospital and their missed work. At this point, I am so angry. If someone would please help me or tell me what I can do, I would be deeply appreciative. One more thing, I also sent a complaint email to their general claims complaint line. But I have been told they needed more information too: the insured's policy number, etc., etc. I'm ready to get my kids everything they are entitled to at this point--anything, pain, suffering, etc.
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janice of redwood city, CA on Jan. 25, 2011
I was a customer of Progressive Insurance for my van since October 20, 2009. I just switched to AAA today January 25, 2011 because I received an offer in the mail for a free quote and was quoted less than of what Progressive charged me. My rate was up to $92.50 due to an accident I had. They upped my points by 3, due to this. AAA just informed me that this was a no-fault accident, when Progressive plainly said that it was my fault. I am now paying $40.40/month at AAA.
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Christine of Hudson, MA on Dec. 21, 2010
I had an auto accident on 12/12/10. The police and tow truck was called to scene. Progressive asked my permission to remove the vehicle to have appraised to which I consented. They towed the vehicle to an auto salvage auction lot. Progressive declared that the vehicle totals to what it should not have been. They offered a low-ball offer. They misrepresented facts of comparable vehicles used to estimate value of total loss of vehicle. I was told that I could hire an adjuster on my own to dispute findings. Upon finding the information, where the car was located on 12/18/10, I went to Co Part Auto after being refused for an hour to see my vehicle because they have Progressive listed as the owner. I come to find extensive damages to which were not involved in the accident and police and auto body shops are willing and able to testify to the damages not being present at time of accident.
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candy of burton, MI on Dec. 6, 2010
I was in an accident on the e-way which totaled the truck. I still owe $17, 000 on the truck but they are offering $2, 000 less then what the truck is worth. I still have to pay a $1, 000 deductible and the cost of a loaner car. I feel that's very unfair.
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sanjay of pleasanton, CA on Dec. 3, 2010
My car was in an accident. The rear passenger door was damaged. As part of Progressive Insurance coverage, Progressive is only allowing use of a salvage door for replacing the damaged door. It was pretty shocking to me. But the Progressive representative is saying it is in my policy somewhere.
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dale of 317 n ellis st, NC on Nov. 28, 2010
I was driving home on Hwy 52 and a car was turning left. Oncoming traffic would not let him turn so I had to stop. I was stopped long enough for the car to turn and was rear ended by a car. It hit so hard that it slammed into my suburban, busted the back window and his headlight hit me in the back of the head.
I was carrying a disabled veteran with his rascal scooter on the back of my truck. The wheel of the scooter was stuck in the engine of the car that hit me, the seats in my suburban were bent back almost straight, the guy was 84 and had restrictions on his license not to drive at night.
The guy behind him said he never saw a brake light come on the man's car. I reported the accident to my State Farm and Progressive. Progressive said they would call me, but haven't heard anything. I'm stuck with no car, the disabled veteran I was with has not way to get around now. Every time I call, Progressive says excuses like we have to wait, he has to talk to the driver of the car, and he said he will come look at my car and never shows up.
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Keith of Dry Prong, LA on Nov. 23, 2010
I carried Progressive insurance on my vehicles for 7 years with no claims. Through the whole 7 years, they had full access to my checking account via ETF. When I purchased a new Harley, they refused to insure it and fax the card to the dealer because I did not have a motorcycle endorsement on my driver's license. Without insurance, I could not pick up bike from dealer. Without bike, I could not take driving test for motorcycle endorsement. So I insured the new bike with Geico over the phone. Geico faxed the card to the dealer and gave me 30 days to get my driver's license endorsement.
I was so pleased with Geico's service and rates that 3 weeks later, when I bought a second Harley, I had Geico insure it and all my vehicles. Once all vehicles were insured by Geico and I had policies in hand, I called Progressive and told them to not renew my policies when they expire the next month. Their customer service representative promised not to renew the policies. Months later, I get a bill from Progressive for unpaid premiums. I called and they told me I was in arrears since policy renewal date, yet they never mailed the new policies they supposedly renewed, nor did their computer show a record of my request to not renew coverage.
I told them it was mighty odd that I never got new insurance cards or a new policy in the mail, yet they claimed they had renewed the policy. I told them they had some serious record keeping problems and that if I truly owed them money, they had the ability to withdraw it from my checking account. The service representative replied that they no longer had access to my checking account and couldn't take the money. I said, "Yeah, the lady I talked to when I declined renewal must have only deleted that record, but failed to do whatever she needed to do to prevent renewal." I refused to pay for their mistake. Now Progressive has turned it over to a collection agency and ruined my credit rating which will possibly hurt my rates with Geico. Progressive Insurance is a bunch of crooks who get vindictive when you switch providers. They need to be sued from every direction.
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Thomas of fridley, MN on Nov. 16, 2010
Was with the Progressive Auto Insurance for three years. No accidents, nothing. They raised my rates $15 every six months with no explanation in the billing. I called and they said it is because of a state law, a MN state law requiring us to do it. It stated fees they said. I cancelled the policy and voila! I get a new bill in the mail and it is for six more months at the old rate! I got phone calls begging for me to stay with them. They can work this out so I don't leave them. I told them in so many words to KO and that I will never purchase their insurance again for the scheming and conning they tried on me. The commercials are all lies. They get you to sign then they raise your rate when you feel comfortable. Losers!
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Patrick of mcminnville, OR on Nov. 14, 2010
I spent over an hour trying to register online and wasn't able to complete the process. I was informed that I could not use my password.So, I tried another, and another, and another, and another, etc.
I finally gave up and called customer service and encountered more problems. I could not get a hold of anyone because the piece of crap automated system could not compute the very information it was asking for. All I want to do is "pay my bill!"
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Katherine of Fall River, MA on Nov. 11, 2010
My previous monthly payment was $250 per month. This was very high as I have a perfect driving record and my car is a few years old, but I was willing to pay it. Then I received a renewal notice for my next 6 month policy from Progressive this week. They raised my premium so I would be paying $450 per month to insure a car worth approximately $8, 000.
I went to a local insurance agent and received a quote for a 12 month policy for $1162. Progressive's response when I told them all of this was that they had previously estimated their costs in MA incorrectly and had to raise premiums accordingly. I responded that the repair costs for Safety Insurance, my new insurer, would certainly be the same in my state as Progressive's costs.
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scott of fairfax, VA on Nov. 9, 2010
My daughter was rear ended by a policy holder of Progressive insurance on 10/28/10. The City of Fairfax Police issued the at-fault driver a citation as well. On the same day, I contacted my insurance company, State Farm, and reported the accident. State Farm instructed me to file a claim directly with Progressive, which I did. Claim #101643987. Approximately one week later, their adjuster came out and assessed the vehicle (a 1998, V70 Volvo station wagon) and gave an estimate of $6, 990.54 to repair our auto. They also declared the vehicle totaled and provided a value valuation report with a Market Value of $2431.10 and had attached comparable vehicles as comps. The comps provided were, in my opinion extremely misleading and grossly inaccurate as I took the time to call each one and ask very basic questions with regard to the condition of their vehicle for sale. Here's what I found:
Auto 1 supposedly sold - dealership also has an "F" rating BBB for quality issues and selling practices.
Auto 2 - Car had 2 owners and in was in an accident on Sept. 18, 2008.
Auto 3 - Does not exist in Auto Trader. Additionally this comp is in the Annapolis Md. area and not metro Fairfax VA.
Auto 4 in WVA - long way from Metro Fairfax and not comparable to what one would expect to pay in my area and when I called the person explained that the car had a bad turbo and was smoking.
On top of these ridiculously low comps, Progressive arbitrarily assigned a made up discount labeled "Projected Sold Adjustment" ranging from $160.48 to $668.19 making their payout completely unrealistic.When I questioned them with regard to the quality of these comps, there reply was: Scott, these are the closest comps we could find to your vehicle. If you can locate a 1998 Base Model vehicle showing the alloy/3rd seat option then you can certainly submit that for review.
In my observation Progressive is intentionally providing misleading information to me with the anticipation of not providing me with a fair and accurate replacement value as NADA rates this vehicle at $4, 525 to $5, 975. My Volvo was a one-owner vehicle with all the scheduled maintenance performed (have documentation) and no accidents. Again Progressive provided me with completely misleading comps that were nowhere near the condition of our vehicle. They also did not take into consideration the DMV costs of transferring, registering and paying sales tax on a new car. In my opinion, Progressive has misrepresented the actual cash value of the vehicle before the accident.
Additionally we are now into week two without a car and having to incur extra expenses for driving arrangements for our family. Not to mention the emotional distress their client put on my 17-year-old daughter when he recklessly plow into the back of our car. Therefore I would ask that Progressive reimburse me for the average NADA fair market value at a cost of $5, 250. Or they can repair my existing car.
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Steve of klamath falls, OR on Nov. 8, 2010
I have been a body shop owner and manager (two years as an adjuster) for 18 years. I deal with major insurance companies every day. If your car has been involved in an accident, please take time to be your own adjuster first. Remember. You are the owner of the vehicle. If an insurance company demands that you have your car repaired at a shop they recommend (DRP Shop) and pretends they can force you, remind them that federal and most state laws prohibit insurance company steering.
They can only make a recommendation, not a demand. Anytime you take your car to an insurance company preferred body shop, there are a few things you should do first: (1) Ask if they have a written warranty for the workmanship. (2) Demand that you are contacted once the estimate is complete so that you can see the damages listed. (3) Demand genuine original manufacturer replacement parts (unless otherwise noted in your policy). (4) Once you have a copy of the estimate, take it and your photos to other shops and get a time quota. Again, you own the vehicle. Do not sign a repair order until you are satisfied with the repair details.
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tom of minneapolis, MN on Nov. 7, 2010
They raised my rates by $45 every 6 months in a 3-year period. I spoke to 2 people, they said it was a state thing and there was nothing they could do about it. The state of Minneapolis told me in so many words that Progressive were liars and losers!
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Victoria of Hillsboro, OR on Nov. 1, 2010
My spouse and I were out of town when our vehicle was stolen and set on fire! We were not contacted about the incident until the following day. It has now been 3 months and I am still awaiting settlement of my claim. The most recent events are that we are to go to a deposition, to tell them, yet again! We did not do this! Nor did we facilitate it. We hate feeling like we are paying insurance to be investigated. I really hate how violated having a possession stolen can be, now our insurance is behaving like it's our fault. Honestly, I almost feel powerless, like there is nothing we can do to expedite this. I have signed over all my rights to the vehicle, yet I am still making all my scheduled payments. What the heck can I do?! Nothing, that's what! I just have to hope the judicial system works in my favor.
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Jeri of Marietta, OH on Oct. 22, 2010
I just changed my homeowners insurance to Progressive "Homesite Insurance Company" in September 2010 after receiving a very good quote. Now October 2010, my bank receives a letter that the company is canceling my homeowners insurance. I called Homesite and they said it is because I need to replace the rotten shingles on my roof. OMG I have a slate roof in excellent condition. I told the woman that slate doesn't rot. She said, "Well, it is really dark in spots, are you sure it is slate?" "Yes, I am sure I have it inspected and repaired as needed." I asked her, "Do you want me to clean it?" She checked with her supervisor and came back and said, "No, you need to replace the rotten shingles and then we will come out and inspect to rewrite the policy." She still couldn't tell me which "shingles were rotten. I guess she just doesn't know that slate doesn't rot! I think it is a bait and switch deal and they want to raise the premium.
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Andrew of Charlotte, NC on Oct. 20, 2010
On May 30th 2009, my 2003 Ford Windstar was stolen out of a TJ Max parking lot. I called the Mecklenburg county police department and then notified Progressive Insurance. While going through the initial questioning, I was sent some paperwork that my husband and I had to have notarized and after which the nightmare started.
They had a special investigator question us, check phone records, financial statements, and even interviewed family members outside our household. We answered everything to the best of our knowledge only to find out our claim was denied 8 weeks later based on credit and the key having a transponder. We were devastated. Although we were financially challenged, we never missed a payment nor were we ever late on our policy.
Not knowing how to move forward with legal representation, we continued to pay the car note even though we no longer had the vehicle. 16 months later, we received a call from the bank that a dealership (Planet Suzuki) was trying to get them to release the title. They immediately called us and without hesitation, my husband called the police and went to retrieve the van.
When the office arrived, he ask for the owner who's name is Hemi, how do you sell a vehicle with no paperwork and he stated he had the papers for my van. When asked to produce them he said that is a 2002 ford Windstar knowing it was a 2003. This person was nervous and repeatedly insisted I could take the vehicle in hopes that this was the end of this matter. He then gave us the key and was still nervous and continue to say "everything is alright now right." The officer asked him how long did you have this vehicle and he replied " 4 months" but the person we spoke with at the bank said the lady said 8 months. After providing progressive with this information they came back out and took photos of the vehicle which had damage to it. They also took photos of the keys and made comparisons. They took oil and transmission oil samples and 6 weeks gone by and they denied our claim again. Based on their original reason or denial.
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Aaron of Sacramento, CA on Oct. 20, 2010
Basically they cancelled my insurance on me and never sent me or the lien-holder of my automobile any kind of paperwork declaring said cancellation. And when I got into an accident roughly 2 weeks ago I was basically told you have no coverage and we don't know why you never received any paperwork about your cancellation of policy but it's not our fault.
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Richard of E. Falmouth, MA on Oct. 18, 2010
My wife was involved in an accident in which an elderly lady insisted she had the right of way to the point of driving up on a lawn and attempting to pass. She side swiped the car my wife was in and stopped her car on the lawn. She left the scene of the accident and went directly to the house on whose lawn she was parked, She immediately called Progressive to file a claim, at which point they told her that she had the right of way. There was no investigation and they simply took her word for what happened. The claim was processed in her favor immediately. The time of the accident and the time of her call to Progressive were identical. Mr. *** stated that he took the word of the first person who called as their statement would be "the freshest."
My wife was fully in her lane and the lady simply refused to be cut off in that manner. She was not struck by my wife's car and she could and should have avoided the accident instead of driving around on the wrong side on someone's lawn. The result is Progressive added their own additional charges to my policy and there was never any notice of surcharges sent to me. As a result of what they said is a major fault on my wife's part. Without the ability to appeal a surcharge, Progressive simply went ahead and increased my premium. Also, they add everyone to the same cars even though no one else can drive one of my cars, which is the most expensive one. It's also a standard shift which I am the only one who can drive it.
As a result. my car has damage to it and Progressive only paid me $77 for over $1200 in damages and charged me the $500 deductible as well. The older lady got immediate attention and her car was repaired at a cost of over $3, 000, even though she caused the accident as well as leaving the scene to call the insurance company first. Progressive denies what Jim *** must have said. If anyone was to look at the times, they would see that it's impossible to be at a scene of an accident and be talking from a phone from a private residence.
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Marjorie of Denver, CO on Oct. 14, 2010
I was in a accident where I was backing out of a handicapped parking space. The other car was not looking and backed into the left back part of my SUV bending the bumper. He jumped out and said, "I am so sorry, I will give you what you want." I asked if he had insurance and was told he had Progressive Auto Insurance. I took his information and called Progressive. They admitted to the accident. I took my SUV in to Pression Auto Body.
Progressive rented me another SUV after I told them I had just had a total right hip replacement. They put me in a Kia SUV which was too low. I contacted both them and the car rental place and told them that the SUV was to low. They then put me in a Expedition which was too high.
I told them and nothing was done. Finally, I was contacted by an agent from Progressive after 1 week to talk about my bodily injury. Before they knew the extent of my injury, they offered me $900.00 and said that was all they could do. I told them I wanted to go and see my hip surgeon to make sure that nothing was wrong with my hip. I was told by my doctor that I would have to pay up front in order to see him. I explained this to Progressive and was told they could get me in without me having to pay for the visit.
They were wrong I had to pay up front! I seen the doctor and was told my hip is still in place but the pain and soreness that I am feeling is due to the accident, my sitting too low and climbing to high in the rental trucks. Progressive got the doctors report and says that since there was no great injury, they would give me $1, 500 for my trouble.
It is not about the money it is about the insulting gestures and comments made to me by Progressive agents. I still have yet to hear from them about my truck which is sitting to one side. I was told that I needed to get the truck realigned. Progressive, I am praying for your agents because anytime you speak to a potential client the way your agents have spoken and done me. You need much prayer!
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Denise of Brick, NJ on Oct. 12, 2010
My car was involved in an accident. It was not my fault. Progressive, the other person's insurance, totaled the car. They sent a check for the cash value of the car which I was not happy with, so I took them to court. I lost. So, Progressive went and stopped payment on the check already sent by them.
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Ellen of Carrollton, TX on Oct. 4, 2010
My son was hit by a drunk driver insured by Progressive. The driver was driving a 2009 Jaguar and his car failed to yield right of way and hit a Mustang and then my son's car. My son's WRX, which he had for two months, was totaled.
Progressive will not even offer half of what it will take to buy a comparable car and they refused to deal with anyone other than my son thinking they will chew him down. My son needs a car to get to work. Progressive refuses to provide a rental. Short of a lawsuit, I don't know what else to do. This is why lawyers get rich. Progressive will not return calls promptly and refuses to allow my son to talk to a manager. We have talked to our insurance agent who is trying to get them to budge, but it would seem to me seeing that their client was drunk and arrested that the fault lies solely with their client and they should pay to replace the car.
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Willie of Valdosta, GA on Aug. 22, 2010
My daughter was involved in an accident in my car, where someone ran the red light and she had permission to drive the car. We had to obtain a rental from Hertz rental on the day of the accident, so that I would have transportation because adjusters were not available for the weekend. My daughter left messages for the adjuster (Brian) and until this day no return phone call. Finally, was given the info for the other driver's adjuster, Geri (sp). left messages, again no return call until four days later, when I stated that I would call corporate. She stated that she had not been in the office. (granted rental from Hertz paid for by me.) She finally put us in a rental on 8/12/10.
The agent, Geri left a message on my daughter's voicemail stating that the they could no longer provide a rental for her on Friday 8/20/10 b/c of info that was not provided. Rental was not for my daughter, but for me. So, we have to come up with funds in order to have a transportation for the weekend. Enterprise was very helpful. I have rental coverage, on my plan. Not sure why we are having to pay for rental out-of-pocket, which has put us in a financial bind. My daughter is power-of-attorney. The at-fault driver was also covered w/ Progressive.
So, we had to find a way to cover the costs for a rental through weekend. I am suffering from a brain tumor and in the care of Dr., I have an appointment on 8/24/2010 and will have no means of transportation b/c I cannot pay for a rental after 8/23/10. No adjusters were available for the weekend but promised that Brian will call us on Monday. After this accident, I will drop Progressive, b/c of untrue commercials that service is so good and simple.
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Ken of Williamsburg, MI on Aug. 20, 2010
Progressive has continually left outstanding bills for my brother's health care. To the point that some contractors have had to file a lawsuit to begin recovering outstanding bills. Mounting nearly $100, 000. Currently the Neurologist has refused treatment due to so much outstanding bills. Also the prescription provider has threatened to stop providing meds as prescribed by several physicians.
This is causing stress on the family of the patient, care providers, case manager, etc.
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Larry of Philadelphia, MO on Aug. 5, 2010
We purchased a vehicle for our son that had a prior salvage title that wasn't damaged at all. It was fixed by a professional, inspected by the state of Missouri and was in great shape. We took out Progressive Insurance. They ran the VIN. We paid the same rate as anyone else. During a heavy downpour of rain and flooding, the vehicle was parked and the vehicle got flooded where water has never been before. We filed a claim. The NADA value of the vehicle is $11, 500.
Through talking to several people with the insurance company, I realized they are deducting things I never heard of and they won't pay but 40% of the value of the vehicle. I stated I would like them to buy a replacement vehicle or tell me a place to do so for that! It can't be done. I don't see how an insurance company can do this while charging the same premium as any other vehicle and only paying 40% the value. We would have expected a little less, like 60 or 70% of the value, but 40%? That's crazy! When we get this settled, we will never and would never suggest anyone to do business with Progressive Insurance Company.
My son works hard at a full time job every day. He bought this vehicle, got a loan and has been paying payments and insurance premiums on time and is not even driving the vehicle. It got flooded, and the total they'll pay for it is 40% of its value. That is just enough to pay it off and he still does not have a vehicle to drive. That is a great experience and really makes a young person who is trying to do the right thing, and gets shafted this way really puts them in a bind and makes them wonder why try to do the right things when you get shafted. Thanks!
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Robin of Zephyrhills, FL on July 30, 2010
This company canceled my policy in mid June, without any written notice! My policy states I was covered until the end of July, so in early July, I logged on to their website to make a payment and was shocked to see that they had canceled my policy 3 weeks prior! I then called Progressive and was told that I would be reinstated if I sent in the payment. I said I wanted to check around for a better rate and found it with 21st Century, so I purchased my insurance with them.
Today, 7/30/10, I received a call from a collection agency for Progressive saying I owed them money! I told her to kiss off and then called Progressive and was told that Progressive had covered me without them receiving a premium! Excuse me? Since when does an insurance company cover you without you paying first? I am not amused!
I have no debt, other than my mortgage payment! I work very hard to keep my excellent credit rating and to have a company file a bogus claim with a collection agency is frustrating, to say the least! They will ruin my credit rating with this **! There is nothing worse than to be harassed by the arrogant employees of a collection agency when you do not owe them!
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Consumer Complaints & Reviews
Progressive has an appealing ad campaign and presents itself as a hip, cool and -- for lack of a better term -- progressive insurance company. Maybe it is but the consumers whose comments appear in this section would beg to differ.
A few of the more recent complaints ...
anon of denver, CO on March 24, 2011
They have a very rude auto insurance representative. Her phone is always turned off. If you leave a message, she never returns phone calls. She doesn't know anything about customer service. I had to change insurance as I didn't like the experience with her.
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Lidia of Irvine, CA on March 10, 2011
I am very unhappy with the "service" I received from Progressive in Pasadena. Cinthia V ******** harassed, intimidated, and bullied me when I was trying to get my car fixed after I was rear-ended by a man who said he "didn't stop soon enough". Although this incident was not my fault and the burden would be on the man's insurance (Auto Club of So Cal), Ms ******** interrogated me for HOURS while I was trying to do my job regarding the extent of my damages. She called repeatedly to harass me - she told me I could handle my claim directly with Auto Club (then why do I have an insurance company? ); she raised her voice and several times implied that there was nothing wrong with me or my car.
My daughter suffered whiplash - for which she was treated and was in pain for several weeks; I had neck and back pain for which I was also treated; so I did not care to dispute whether or not there were "damages" with Ms ********; yet she continued to exclaim that nothing had occurred and that there were no damages and that I could handle my claim myself with Auto Club. She acted like a frustrated attorney-wanna-be and mishandled my claim. From then, the problems continued - until I requested that they transfer my claim to the Irvine Office.
I had to request supervisors and managers in order to have my claim transferred to the Irvine office (I live in Orange County - Irvine specifically). I spoke to a couple of representatives from the Pasadena office who were refusing to transfer my claim to the Irvine office until I was finally able to glean the name of their Regional Manager, Mr. David ********. I sent Mr. ******** a message via email and voicemail and have not heard from him to date; at this point, however, armed with the name of the Regional Manager, they said they would transfer my file to Irvine. I spoke to the manager in Irvine (Dania) and she was extremely helpful. Things seemed like they were going to be alright. My point, however, is that if I had been seriously injured and/or in the hospital, would I still be harassed, intimidated, bullied and told that I could handle my claim directly with Auto Club?? ?
My experience was so stressful and reprehensible yet no one has contacted me to discuss their philosophy at the Pasadena office. Finally, due to an error on the part of Progressive or Auto Club, they paid the car repair in full and sent me a check for the bumper repair. In February, they sent a letter from their subrogation department requesting I return those funds. At this time, I reminded them that they had not yet reimbursed me for the car rental I required while the vehicle was at the shop. Again, no response to my request from Progressive -this time from their Subrogation Department - regarding my rental expense of $346. So, I returned the overpayment minus my car rental expense and sent the check via Fed Ex.
I received a harassing call today from Catherine from the subrogation department - I told her I had been working with JD and would like to speak with him and was told that JD was not available and to let her know NOW what I had sent in the mail; I explained that I sent a check Fed Ex and there was a delay since I wanted to know what they were doing about my car rental expense and she repeated..."again...what did you mail"...over an over she would say this. She was very rude as well - condescending and disrespectful. I have been a Progressive customer for 4 years and have never filed a claim; filed a claim for which I was not my fault and was treated worse than a criminal. Then, they make a mistake in their accounting of payments for repairs and they are yelling at me.
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Lyn of Mabelvale, AR on March 1, 2011
Repair facilities Beware! We own a RV repair business that is mobile and do numerous insurance jobs and recently experienced the worst encounter with Progressive Insurance. The job was very extensive and time consuming. Communication was slow and phone calls not returned. The customer was informed by the adjuster that they should have taken it to a shop because they have the parts in stock.
This company did the he said she said game with the customer, causing conflict. We were not paid for the numerous trips and shorted on documented time because they have been to school and know all about repair time. You must provide a current invoice for all parts with a suggested retail or they will give you what they deem the retail and you will not like it.
If you do a job for this company, be sure to get your check before you start the job. The consumer should be aware that they may end up putting part of the bill when it is not covered by their assigned averages. By fa, r the worst claim experience filed with an Insurance company in the last 10 years. Even their so called "supervisors" are not helpful and do not return calls or follow up on an scheduled date. We are still waiting on the final payment that has been altered numerous times and is still very short. Frustrated!
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danny of St. petersburg, FL on Feb. 10, 2011
I had a 3003 Dodge Ram 4x4 diesel with approximately $20, 000 of aftermarket equipment installed. I have owned the truck since 2005. Just the past year, I have spent approximately $10, 000 on maintenance; more specific, tires $1, 800 and new bulletproof aftermarket transmission $5, 000, etc. I loved my truck to death! It was my baby. My truck had been stolen three times. First time, they stole the wheels, stereo, etc. Probably a $4, 000 loss (no comprehensive on truck, my mistake). The second time, they just took my personal items, the whole truck was intact. Simply a "joy ride" situation and was found the next day. The second time, I reported the truck to my insurance company but did not make a claim. Progressive still had the theft on my record, although they never paid any money out which kind of annoyed me. They didn't raise my rates, which I thought was good.
The third time was devastating. This time, they stripped the entire truck! They took $3, 000 wheels and tires interior, stereo equipment and other parts that were not covered under insurance. Probably, $7, 000 worth of accessories. This part was annoying. Basically, since insurance didn't pay for these items, I was out again even with comp coverage; not to mention the $5, 000 transmission that was still in the truck! At first, I was very discouraged reading all the horror stories of insurance fraud investigators: Stopped payment checks on repairs, denial of claims, etc. I dealt with a lady name Taunya **, who works for Progressive as a Fire Theft Insurance Person. At first, I was frustrated due to the length of time she told me it would take. They requested phone records, interviews, financial statements, etc. I thought, all of this was kind of awkward, but delivered what they asked for without hesitation. I talked to people and they explained she was just doing her job, which I understood.
After doing research online, I came to find out there are people out there being arrested for stealing their own cars, setting them on fire, staging accidents, etc. that cost them millions of dollars! When it was all said and done, they declared that the truck is a total loss and even offered to sell me the truck with a salvage title. It was very tempting to buy the truck back, especially with the $5000 tranny still in it. They wanted too much for the truck for me to be able to put it back together. They paid me via check for the total loss, which I thought was a very generous amount. I will continue to use Progressive and was satisfied overall with the process. Taunya was very professional and timely with communications, and more than fair with the total loss. People have to realize that they are just doing there job and have a regimen that they have to follow in order to keep our rates reasonable. Just be patient and comply with what they ask for. I miss my truck everyday, but after losing so much money on accessories, I don't think I will own such a flashy vehicle that is so attractive to thieves. When I do purchase a new truck, I will make sure my aftermarket parts are insured.
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Kilwoo of Hamden, CT on Feb. 10, 2011
I had a car accident on Jan 30, 2011. Two cars were moving backward and there was a little bump. The person in charge of my case in my insurance company, Progressive, was reluctant to collect the information. Loraine was very reluctant to receive a diagram explaining the accident scene by fax. I asked her fax number and she told me a clear lie at that time that her fax was connected electronically so it would take more than two days to receive it. And she did not tell me her fax number. And she decided already it was 100 % my fault at that time.
I had to contact the claim grievance department of Progressive and I required Korean translator even though I could speak English. The first thing that I begged to the Korean translator was to tell me the fax number so that I could send the diagram. Loraine was still reluctant to receive the fax and she urged me to explain without the diagram. She insisted that I should use North, South, East and West to explain verbally without the diagram. How could anybody explain clearly the accident scene pointing out clear directions? Anyway I did it as she required and after a long talk I could manage to send the diagram by fax.
Some days later. I received a phone call from Loraine that finally it was decided and it was still my 100 % fault. I just listened and hung up the phone. But the next day, I received a phone call from an independent researcher of the accident. He asked me to make an appointment to take pictures of my accident car the next day. I found that Loraine had made a decision already before the investigation of the accident was still going on. So I called Loraine's supervisor Anthony *** to explain this awkward situation. He spend more than one day to investigate internally. He told me he would review the telephone record. Then I talked him again by phone if he clearly accepted there had been procedural mistakes in the decision.
And I asked him why his employee had been so strange and contacting the client. He told me he didn't know the reason. He apologized but he could not change the decision. He accepted his company's mistakes but the decision can not be overruled. He hinted the decision should be made according to the cost of decision not by the truth. I explained about the procedural defects and my rights but it was all in vain. So I am trying to contact his supervisor in Progressive. What I realized in this situation is that this company does not care about the client's right or benefit at all. Their concern is only their profit.
They just want quick solution to save their cost. Progressive is a big company for me to handle. I think they already knew it and they just want to neglect one small customer.
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Related:
Progressive - Claim Disputes
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Progressive - Rates
Veronica of Colonial Heights, VA on Feb. 7, 2011
My son and his girlfriend were involved in a hit-and-run car incident by a driver of someone insured by Progressive Auto Insurance. They were smart enough to get the license plates from the vehicle, as it fled the scene. The Chesterfield police were called, and a report was taken. The kids could identify him, because he initially got out of his car and told them to pull over to the side and he would pull over too. That is when he fled the scene.
The kids were shook up and were already complaining of headaches. They went to the Emergency Room and had x-rays along with CAT scans. Both were ordered by the doctor to stay home several days and were on pain meds. Ironically, the days after the accident, the pain impacted them significantly. Both were miserable.
We expected that when the hit-and-run driver was found, his insurance (Progressive) would cover the cost of the hospital bills and (hopefully) lost work also.
I attempted to speak to someone in claims several times. After several calls and hours of research, I found the agent and made four attempts to call. His voice mail was full due to vacation. I called the Progressive claims number and was repeatedly told he was the only one who could help me. Once I was able to leave a message, I did, and he returned my call just to tell me the things he needed before offering a settlement. I told him we just wanted reimbursement for the hospital visit and missed days at work. He said he needed to have proof that the kids' insurance did not cover the accident and that if it did, how much it covered.
I sent him copies of the hospital bills, and he returned my calls, saying he needed more than bills--he needed reports to see if they were willing to pay the Emergency Room visit. The agent stated that my kids have to sign a release for all medical records and reports in order for them to check the validity and to check for any previous head or neck trauma. I've been going back and forth for a year now. The kids do not have health insurance that covered the accident. And now, I have a multitude of late fees and fines.
I thought the insurance company was supposed to take care of this. All I wanted was to get the money to pay the hospital and their missed work. At this point, I am so angry. If someone would please help me or tell me what I can do, I would be deeply appreciative. One more thing, I also sent a complaint email to their general claims complaint line. But I have been told they needed more information too: the insured's policy number, etc., etc. I'm ready to get my kids everything they are entitled to at this point--anything, pain, suffering, etc.
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janice of redwood city, CA on Jan. 25, 2011
I was a customer of Progressive Insurance for my van since October 20, 2009. I just switched to AAA today January 25, 2011 because I received an offer in the mail for a free quote and was quoted less than of what Progressive charged me. My rate was up to $92.50 due to an accident I had. They upped my points by 3, due to this. AAA just informed me that this was a no-fault accident, when Progressive plainly said that it was my fault. I am now paying $40.40/month at AAA.
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Christine of Hudson, MA on Dec. 21, 2010
I had an auto accident on 12/12/10. The police and tow truck was called to scene. Progressive asked my permission to remove the vehicle to have appraised to which I consented. They towed the vehicle to an auto salvage auction lot. Progressive declared that the vehicle totals to what it should not have been. They offered a low-ball offer. They misrepresented facts of comparable vehicles used to estimate value of total loss of vehicle. I was told that I could hire an adjuster on my own to dispute findings. Upon finding the information, where the car was located on 12/18/10, I went to Co Part Auto after being refused for an hour to see my vehicle because they have Progressive listed as the owner. I come to find extensive damages to which were not involved in the accident and police and auto body shops are willing and able to testify to the damages not being present at time of accident.
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candy of burton, MI on Dec. 6, 2010
I was in an accident on the e-way which totaled the truck. I still owe $17, 000 on the truck but they are offering $2, 000 less then what the truck is worth. I still have to pay a $1, 000 deductible and the cost of a loaner car. I feel that's very unfair.
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sanjay of pleasanton, CA on Dec. 3, 2010
My car was in an accident. The rear passenger door was damaged. As part of Progressive Insurance coverage, Progressive is only allowing use of a salvage door for replacing the damaged door. It was pretty shocking to me. But the Progressive representative is saying it is in my policy somewhere.
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dale of 317 n ellis st, NC on Nov. 28, 2010
I was driving home on Hwy 52 and a car was turning left. Oncoming traffic would not let him turn so I had to stop. I was stopped long enough for the car to turn and was rear ended by a car. It hit so hard that it slammed into my suburban, busted the back window and his headlight hit me in the back of the head.
I was carrying a disabled veteran with his rascal scooter on the back of my truck. The wheel of the scooter was stuck in the engine of the car that hit me, the seats in my suburban were bent back almost straight, the guy was 84 and had restrictions on his license not to drive at night.
The guy behind him said he never saw a brake light come on the man's car. I reported the accident to my State Farm and Progressive. Progressive said they would call me, but haven't heard anything. I'm stuck with no car, the disabled veteran I was with has not way to get around now. Every time I call, Progressive says excuses like we have to wait, he has to talk to the driver of the car, and he said he will come look at my car and never shows up.
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Keith of Dry Prong, LA on Nov. 23, 2010
I carried Progressive insurance on my vehicles for 7 years with no claims. Through the whole 7 years, they had full access to my checking account via ETF. When I purchased a new Harley, they refused to insure it and fax the card to the dealer because I did not have a motorcycle endorsement on my driver's license. Without insurance, I could not pick up bike from dealer. Without bike, I could not take driving test for motorcycle endorsement. So I insured the new bike with Geico over the phone. Geico faxed the card to the dealer and gave me 30 days to get my driver's license endorsement.
I was so pleased with Geico's service and rates that 3 weeks later, when I bought a second Harley, I had Geico insure it and all my vehicles. Once all vehicles were insured by Geico and I had policies in hand, I called Progressive and told them to not renew my policies when they expire the next month. Their customer service representative promised not to renew the policies. Months later, I get a bill from Progressive for unpaid premiums. I called and they told me I was in arrears since policy renewal date, yet they never mailed the new policies they supposedly renewed, nor did their computer show a record of my request to not renew coverage.
I told them it was mighty odd that I never got new insurance cards or a new policy in the mail, yet they claimed they had renewed the policy. I told them they had some serious record keeping problems and that if I truly owed them money, they had the ability to withdraw it from my checking account. The service representative replied that they no longer had access to my checking account and couldn't take the money. I said, "Yeah, the lady I talked to when I declined renewal must have only deleted that record, but failed to do whatever she needed to do to prevent renewal." I refused to pay for their mistake. Now Progressive has turned it over to a collection agency and ruined my credit rating which will possibly hurt my rates with Geico. Progressive Insurance is a bunch of crooks who get vindictive when you switch providers. They need to be sued from every direction.
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Thomas of fridley, MN on Nov. 16, 2010
Was with the Progressive Auto Insurance for three years. No accidents, nothing. They raised my rates $15 every six months with no explanation in the billing. I called and they said it is because of a state law, a MN state law requiring us to do it. It stated fees they said. I cancelled the policy and voila! I get a new bill in the mail and it is for six more months at the old rate! I got phone calls begging for me to stay with them. They can work this out so I don't leave them. I told them in so many words to KO and that I will never purchase their insurance again for the scheming and conning they tried on me. The commercials are all lies. They get you to sign then they raise your rate when you feel comfortable. Losers!
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Patrick of mcminnville, OR on Nov. 14, 2010
I spent over an hour trying to register online and wasn't able to complete the process. I was informed that I could not use my password.So, I tried another, and another, and another, and another, etc.
I finally gave up and called customer service and encountered more problems. I could not get a hold of anyone because the piece of crap automated system could not compute the very information it was asking for. All I want to do is "pay my bill!"
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Katherine of Fall River, MA on Nov. 11, 2010
My previous monthly payment was $250 per month. This was very high as I have a perfect driving record and my car is a few years old, but I was willing to pay it. Then I received a renewal notice for my next 6 month policy from Progressive this week. They raised my premium so I would be paying $450 per month to insure a car worth approximately $8, 000.
I went to a local insurance agent and received a quote for a 12 month policy for $1162. Progressive's response when I told them all of this was that they had previously estimated their costs in MA incorrectly and had to raise premiums accordingly. I responded that the repair costs for Safety Insurance, my new insurer, would certainly be the same in my state as Progressive's costs.
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scott of fairfax, VA on Nov. 9, 2010
My daughter was rear ended by a policy holder of Progressive insurance on 10/28/10. The City of Fairfax Police issued the at-fault driver a citation as well. On the same day, I contacted my insurance company, State Farm, and reported the accident. State Farm instructed me to file a claim directly with Progressive, which I did. Claim #101643987. Approximately one week later, their adjuster came out and assessed the vehicle (a 1998, V70 Volvo station wagon) and gave an estimate of $6, 990.54 to repair our auto. They also declared the vehicle totaled and provided a value valuation report with a Market Value of $2431.10 and had attached comparable vehicles as comps. The comps provided were, in my opinion extremely misleading and grossly inaccurate as I took the time to call each one and ask very basic questions with regard to the condition of their vehicle for sale. Here's what I found:
Auto 1 supposedly sold - dealership also has an "F" rating BBB for quality issues and selling practices.
Auto 2 - Car had 2 owners and in was in an accident on Sept. 18, 2008.
Auto 3 - Does not exist in Auto Trader. Additionally this comp is in the Annapolis Md. area and not metro Fairfax VA.
Auto 4 in WVA - long way from Metro Fairfax and not comparable to what one would expect to pay in my area and when I called the person explained that the car had a bad turbo and was smoking.
On top of these ridiculously low comps, Progressive arbitrarily assigned a made up discount labeled "Projected Sold Adjustment" ranging from $160.48 to $668.19 making their payout completely unrealistic.When I questioned them with regard to the quality of these comps, there reply was: Scott, these are the closest comps we could find to your vehicle. If you can locate a 1998 Base Model vehicle showing the alloy/3rd seat option then you can certainly submit that for review.
In my observation Progressive is intentionally providing misleading information to me with the anticipation of not providing me with a fair and accurate replacement value as NADA rates this vehicle at $4, 525 to $5, 975. My Volvo was a one-owner vehicle with all the scheduled maintenance performed (have documentation) and no accidents. Again Progressive provided me with completely misleading comps that were nowhere near the condition of our vehicle. They also did not take into consideration the DMV costs of transferring, registering and paying sales tax on a new car. In my opinion, Progressive has misrepresented the actual cash value of the vehicle before the accident.
Additionally we are now into week two without a car and having to incur extra expenses for driving arrangements for our family. Not to mention the emotional distress their client put on my 17-year-old daughter when he recklessly plow into the back of our car. Therefore I would ask that Progressive reimburse me for the average NADA fair market value at a cost of $5, 250. Or they can repair my existing car.
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Steve of klamath falls, OR on Nov. 8, 2010
I have been a body shop owner and manager (two years as an adjuster) for 18 years. I deal with major insurance companies every day. If your car has been involved in an accident, please take time to be your own adjuster first. Remember. You are the owner of the vehicle. If an insurance company demands that you have your car repaired at a shop they recommend (DRP Shop) and pretends they can force you, remind them that federal and most state laws prohibit insurance company steering.
They can only make a recommendation, not a demand. Anytime you take your car to an insurance company preferred body shop, there are a few things you should do first: (1) Ask if they have a written warranty for the workmanship. (2) Demand that you are contacted once the estimate is complete so that you can see the damages listed. (3) Demand genuine original manufacturer replacement parts (unless otherwise noted in your policy). (4) Once you have a copy of the estimate, take it and your photos to other shops and get a time quota. Again, you own the vehicle. Do not sign a repair order until you are satisfied with the repair details.
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tom of minneapolis, MN on Nov. 7, 2010
They raised my rates by $45 every 6 months in a 3-year period. I spoke to 2 people, they said it was a state thing and there was nothing they could do about it. The state of Minneapolis told me in so many words that Progressive were liars and losers!
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Victoria of Hillsboro, OR on Nov. 1, 2010
My spouse and I were out of town when our vehicle was stolen and set on fire! We were not contacted about the incident until the following day. It has now been 3 months and I am still awaiting settlement of my claim. The most recent events are that we are to go to a deposition, to tell them, yet again! We did not do this! Nor did we facilitate it. We hate feeling like we are paying insurance to be investigated. I really hate how violated having a possession stolen can be, now our insurance is behaving like it's our fault. Honestly, I almost feel powerless, like there is nothing we can do to expedite this. I have signed over all my rights to the vehicle, yet I am still making all my scheduled payments. What the heck can I do?! Nothing, that's what! I just have to hope the judicial system works in my favor.
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Jeri of Marietta, OH on Oct. 22, 2010
I just changed my homeowners insurance to Progressive "Homesite Insurance Company" in September 2010 after receiving a very good quote. Now October 2010, my bank receives a letter that the company is canceling my homeowners insurance. I called Homesite and they said it is because I need to replace the rotten shingles on my roof. OMG I have a slate roof in excellent condition. I told the woman that slate doesn't rot. She said, "Well, it is really dark in spots, are you sure it is slate?" "Yes, I am sure I have it inspected and repaired as needed." I asked her, "Do you want me to clean it?" She checked with her supervisor and came back and said, "No, you need to replace the rotten shingles and then we will come out and inspect to rewrite the policy." She still couldn't tell me which "shingles were rotten. I guess she just doesn't know that slate doesn't rot! I think it is a bait and switch deal and they want to raise the premium.
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Andrew of Charlotte, NC on Oct. 20, 2010
On May 30th 2009, my 2003 Ford Windstar was stolen out of a TJ Max parking lot. I called the Mecklenburg county police department and then notified Progressive Insurance. While going through the initial questioning, I was sent some paperwork that my husband and I had to have notarized and after which the nightmare started.
They had a special investigator question us, check phone records, financial statements, and even interviewed family members outside our household. We answered everything to the best of our knowledge only to find out our claim was denied 8 weeks later based on credit and the key having a transponder. We were devastated. Although we were financially challenged, we never missed a payment nor were we ever late on our policy.
Not knowing how to move forward with legal representation, we continued to pay the car note even though we no longer had the vehicle. 16 months later, we received a call from the bank that a dealership (Planet Suzuki) was trying to get them to release the title. They immediately called us and without hesitation, my husband called the police and went to retrieve the van.
When the office arrived, he ask for the owner who's name is Hemi, how do you sell a vehicle with no paperwork and he stated he had the papers for my van. When asked to produce them he said that is a 2002 ford Windstar knowing it was a 2003. This person was nervous and repeatedly insisted I could take the vehicle in hopes that this was the end of this matter. He then gave us the key and was still nervous and continue to say "everything is alright now right." The officer asked him how long did you have this vehicle and he replied " 4 months" but the person we spoke with at the bank said the lady said 8 months. After providing progressive with this information they came back out and took photos of the vehicle which had damage to it. They also took photos of the keys and made comparisons. They took oil and transmission oil samples and 6 weeks gone by and they denied our claim again. Based on their original reason or denial.
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Aaron of Sacramento, CA on Oct. 20, 2010
Basically they cancelled my insurance on me and never sent me or the lien-holder of my automobile any kind of paperwork declaring said cancellation. And when I got into an accident roughly 2 weeks ago I was basically told you have no coverage and we don't know why you never received any paperwork about your cancellation of policy but it's not our fault.
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Richard of E. Falmouth, MA on Oct. 18, 2010
My wife was involved in an accident in which an elderly lady insisted she had the right of way to the point of driving up on a lawn and attempting to pass. She side swiped the car my wife was in and stopped her car on the lawn. She left the scene of the accident and went directly to the house on whose lawn she was parked, She immediately called Progressive to file a claim, at which point they told her that she had the right of way. There was no investigation and they simply took her word for what happened. The claim was processed in her favor immediately. The time of the accident and the time of her call to Progressive were identical. Mr. *** stated that he took the word of the first person who called as their statement would be "the freshest."
My wife was fully in her lane and the lady simply refused to be cut off in that manner. She was not struck by my wife's car and she could and should have avoided the accident instead of driving around on the wrong side on someone's lawn. The result is Progressive added their own additional charges to my policy and there was never any notice of surcharges sent to me. As a result of what they said is a major fault on my wife's part. Without the ability to appeal a surcharge, Progressive simply went ahead and increased my premium. Also, they add everyone to the same cars even though no one else can drive one of my cars, which is the most expensive one. It's also a standard shift which I am the only one who can drive it.
As a result. my car has damage to it and Progressive only paid me $77 for over $1200 in damages and charged me the $500 deductible as well. The older lady got immediate attention and her car was repaired at a cost of over $3, 000, even though she caused the accident as well as leaving the scene to call the insurance company first. Progressive denies what Jim *** must have said. If anyone was to look at the times, they would see that it's impossible to be at a scene of an accident and be talking from a phone from a private residence.
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Marjorie of Denver, CO on Oct. 14, 2010
I was in a accident where I was backing out of a handicapped parking space. The other car was not looking and backed into the left back part of my SUV bending the bumper. He jumped out and said, "I am so sorry, I will give you what you want." I asked if he had insurance and was told he had Progressive Auto Insurance. I took his information and called Progressive. They admitted to the accident. I took my SUV in to Pression Auto Body.
Progressive rented me another SUV after I told them I had just had a total right hip replacement. They put me in a Kia SUV which was too low. I contacted both them and the car rental place and told them that the SUV was to low. They then put me in a Expedition which was too high.
I told them and nothing was done. Finally, I was contacted by an agent from Progressive after 1 week to talk about my bodily injury. Before they knew the extent of my injury, they offered me $900.00 and said that was all they could do. I told them I wanted to go and see my hip surgeon to make sure that nothing was wrong with my hip. I was told by my doctor that I would have to pay up front in order to see him. I explained this to Progressive and was told they could get me in without me having to pay for the visit.
They were wrong I had to pay up front! I seen the doctor and was told my hip is still in place but the pain and soreness that I am feeling is due to the accident, my sitting too low and climbing to high in the rental trucks. Progressive got the doctors report and says that since there was no great injury, they would give me $1, 500 for my trouble.
It is not about the money it is about the insulting gestures and comments made to me by Progressive agents. I still have yet to hear from them about my truck which is sitting to one side. I was told that I needed to get the truck realigned. Progressive, I am praying for your agents because anytime you speak to a potential client the way your agents have spoken and done me. You need much prayer!
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Denise of Brick, NJ on Oct. 12, 2010
My car was involved in an accident. It was not my fault. Progressive, the other person's insurance, totaled the car. They sent a check for the cash value of the car which I was not happy with, so I took them to court. I lost. So, Progressive went and stopped payment on the check already sent by them.
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Ellen of Carrollton, TX on Oct. 4, 2010
My son was hit by a drunk driver insured by Progressive. The driver was driving a 2009 Jaguar and his car failed to yield right of way and hit a Mustang and then my son's car. My son's WRX, which he had for two months, was totaled.
Progressive will not even offer half of what it will take to buy a comparable car and they refused to deal with anyone other than my son thinking they will chew him down. My son needs a car to get to work. Progressive refuses to provide a rental. Short of a lawsuit, I don't know what else to do. This is why lawyers get rich. Progressive will not return calls promptly and refuses to allow my son to talk to a manager. We have talked to our insurance agent who is trying to get them to budge, but it would seem to me seeing that their client was drunk and arrested that the fault lies solely with their client and they should pay to replace the car.
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Willie of Valdosta, GA on Aug. 22, 2010
My daughter was involved in an accident in my car, where someone ran the red light and she had permission to drive the car. We had to obtain a rental from Hertz rental on the day of the accident, so that I would have transportation because adjusters were not available for the weekend. My daughter left messages for the adjuster (Brian) and until this day no return phone call. Finally, was given the info for the other driver's adjuster, Geri (sp). left messages, again no return call until four days later, when I stated that I would call corporate. She stated that she had not been in the office. (granted rental from Hertz paid for by me.) She finally put us in a rental on 8/12/10.
The agent, Geri left a message on my daughter's voicemail stating that the they could no longer provide a rental for her on Friday 8/20/10 b/c of info that was not provided. Rental was not for my daughter, but for me. So, we have to come up with funds in order to have a transportation for the weekend. Enterprise was very helpful. I have rental coverage, on my plan. Not sure why we are having to pay for rental out-of-pocket, which has put us in a financial bind. My daughter is power-of-attorney. The at-fault driver was also covered w/ Progressive.
So, we had to find a way to cover the costs for a rental through weekend. I am suffering from a brain tumor and in the care of Dr., I have an appointment on 8/24/2010 and will have no means of transportation b/c I cannot pay for a rental after 8/23/10. No adjusters were available for the weekend but promised that Brian will call us on Monday. After this accident, I will drop Progressive, b/c of untrue commercials that service is so good and simple.
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Ken of Williamsburg, MI on Aug. 20, 2010
Progressive has continually left outstanding bills for my brother's health care. To the point that some contractors have had to file a lawsuit to begin recovering outstanding bills. Mounting nearly $100, 000. Currently the Neurologist has refused treatment due to so much outstanding bills. Also the prescription provider has threatened to stop providing meds as prescribed by several physicians.
This is causing stress on the family of the patient, care providers, case manager, etc.
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Larry of Philadelphia, MO on Aug. 5, 2010
We purchased a vehicle for our son that had a prior salvage title that wasn't damaged at all. It was fixed by a professional, inspected by the state of Missouri and was in great shape. We took out Progressive Insurance. They ran the VIN. We paid the same rate as anyone else. During a heavy downpour of rain and flooding, the vehicle was parked and the vehicle got flooded where water has never been before. We filed a claim. The NADA value of the vehicle is $11, 500.
Through talking to several people with the insurance company, I realized they are deducting things I never heard of and they won't pay but 40% of the value of the vehicle. I stated I would like them to buy a replacement vehicle or tell me a place to do so for that! It can't be done. I don't see how an insurance company can do this while charging the same premium as any other vehicle and only paying 40% the value. We would have expected a little less, like 60 or 70% of the value, but 40%? That's crazy! When we get this settled, we will never and would never suggest anyone to do business with Progressive Insurance Company.
My son works hard at a full time job every day. He bought this vehicle, got a loan and has been paying payments and insurance premiums on time and is not even driving the vehicle. It got flooded, and the total they'll pay for it is 40% of its value. That is just enough to pay it off and he still does not have a vehicle to drive. That is a great experience and really makes a young person who is trying to do the right thing, and gets shafted this way really puts them in a bind and makes them wonder why try to do the right things when you get shafted. Thanks!
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Robin of Zephyrhills, FL on July 30, 2010
This company canceled my policy in mid June, without any written notice! My policy states I was covered until the end of July, so in early July, I logged on to their website to make a payment and was shocked to see that they had canceled my policy 3 weeks prior! I then called Progressive and was told that I would be reinstated if I sent in the payment. I said I wanted to check around for a better rate and found it with 21st Century, so I purchased my insurance with them.
Today, 7/30/10, I received a call from a collection agency for Progressive saying I owed them money! I told her to kiss off and then called Progressive and was told that Progressive had covered me without them receiving a premium! Excuse me? Since when does an insurance company cover you without you paying first? I am not amused!
I have no debt, other than my mortgage payment! I work very hard to keep my excellent credit rating and to have a company file a bogus claim with a collection agency is frustrating, to say the least! They will ruin my credit rating with this **! There is nothing worse than to be harassed by the arrogant employees of a collection agency when you do not owe them!
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Consumer Complaints & Reviews
Progressive has an appealing ad campaign and presents itself as a hip, cool and -- for lack of a better term -- progressive insurance company. Maybe it is but the consumers whose comments appear in this section would beg to differ.
A few of the more recent complaints ...
anon of denver, CO on March 24, 2011
They have a very rude auto insurance representative. Her phone is always turned off. If you leave a message, she never returns phone calls. She doesn't know anything about customer service. I had to change insurance as I didn't like the experience with her.
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Lidia of Irvine, CA on March 10, 2011
I am very unhappy with the "service" I received from Progressive in Pasadena. Cinthia V ******** harassed, intimidated, and bullied me when I was trying to get my car fixed after I was rear-ended by a man who said he "didn't stop soon enough". Although this incident was not my fault and the burden would be on the man's insurance (Auto Club of So Cal), Ms ******** interrogated me for HOURS while I was trying to do my job regarding the extent of my damages. She called repeatedly to harass me - she told me I could handle my claim directly with Auto Club (then why do I have an insurance company? ); she raised her voice and several times implied that there was nothing wrong with me or my car.
My daughter suffered whiplash - for which she was treated and was in pain for several weeks; I had neck and back pain for which I was also treated; so I did not care to dispute whether or not there were "damages" with Ms ********; yet she continued to exclaim that nothing had occurred and that there were no damages and that I could handle my claim myself with Auto Club. She acted like a frustrated attorney-wanna-be and mishandled my claim. From then, the problems continued - until I requested that they transfer my claim to the Irvine Office.
I had to request supervisors and managers in order to have my claim transferred to the Irvine office (I live in Orange County - Irvine specifically). I spoke to a couple of representatives from the Pasadena office who were refusing to transfer my claim to the Irvine office until I was finally able to glean the name of their Regional Manager, Mr. David ********. I sent Mr. ******** a message via email and voicemail and have not heard from him to date; at this point, however, armed with the name of the Regional Manager, they said they would transfer my file to Irvine. I spoke to the manager in Irvine (Dania) and she was extremely helpful. Things seemed like they were going to be alright. My point, however, is that if I had been seriously injured and/or in the hospital, would I still be harassed, intimidated, bullied and told that I could handle my claim directly with Auto Club?? ?
My experience was so stressful and reprehensible yet no one has contacted me to discuss their philosophy at the Pasadena office. Finally, due to an error on the part of Progressive or Auto Club, they paid the car repair in full and sent me a check for the bumper repair. In February, they sent a letter from their subrogation department requesting I return those funds. At this time, I reminded them that they had not yet reimbursed me for the car rental I required while the vehicle was at the shop. Again, no response to my request from Progressive -this time from their Subrogation Department - regarding my rental expense of $346. So, I returned the overpayment minus my car rental expense and sent the check via Fed Ex.
I received a harassing call today from Catherine from the subrogation department - I told her I had been working with JD and would like to speak with him and was told that JD was not available and to let her know NOW what I had sent in the mail; I explained that I sent a check Fed Ex and there was a delay since I wanted to know what they were doing about my car rental expense and she repeated..."again...what did you mail"...over an over she would say this. She was very rude as well - condescending and disrespectful. I have been a Progressive customer for 4 years and have never filed a claim; filed a claim for which I was not my fault and was treated worse than a criminal. Then, they make a mistake in their accounting of payments for repairs and they are yelling at me.
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Lyn of Mabelvale, AR on March 1, 2011
Repair facilities Beware! We own a RV repair business that is mobile and do numerous insurance jobs and recently experienced the worst encounter with Progressive Insurance. The job was very extensive and time consuming. Communication was slow and phone calls not returned. The customer was informed by the adjuster that they should have taken it to a shop because they have the parts in stock.
This company did the he said she said game with the customer, causing conflict. We were not paid for the numerous trips and shorted on documented time because they have been to school and know all about repair time. You must provide a current invoice for all parts with a suggested retail or they will give you what they deem the retail and you will not like it.
If you do a job for this company, be sure to get your check before you start the job. The consumer should be aware that they may end up putting part of the bill when it is not covered by their assigned averages. By fa, r the worst claim experience filed with an Insurance company in the last 10 years. Even their so called "supervisors" are not helpful and do not return calls or follow up on an scheduled date. We are still waiting on the final payment that has been altered numerous times and is still very short. Frustrated!
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danny of St. petersburg, FL on Feb. 10, 2011
I had a 3003 Dodge Ram 4x4 diesel with approximately $20, 000 of aftermarket equipment installed. I have owned the truck since 2005. Just the past year, I have spent approximately $10, 000 on maintenance; more specific, tires $1, 800 and new bulletproof aftermarket transmission $5, 000, etc. I loved my truck to death! It was my baby. My truck had been stolen three times. First time, they stole the wheels, stereo, etc. Probably a $4, 000 loss (no comprehensive on truck, my mistake). The second time, they just took my personal items, the whole truck was intact. Simply a "joy ride" situation and was found the next day. The second time, I reported the truck to my insurance company but did not make a claim. Progressive still had the theft on my record, although they never paid any money out which kind of annoyed me. They didn't raise my rates, which I thought was good.
The third time was devastating. This time, they stripped the entire truck! They took $3, 000 wheels and tires interior, stereo equipment and other parts that were not covered under insurance. Probably, $7, 000 worth of accessories. This part was annoying. Basically, since insurance didn't pay for these items, I was out again even with comp coverage; not to mention the $5, 000 transmission that was still in the truck! At first, I was very discouraged reading all the horror stories of insurance fraud investigators: Stopped payment checks on repairs, denial of claims, etc. I dealt with a lady name Taunya **, who works for Progressive as a Fire Theft Insurance Person. At first, I was frustrated due to the length of time she told me it would take. They requested phone records, interviews, financial statements, etc. I thought, all of this was kind of awkward, but delivered what they asked for without hesitation. I talked to people and they explained she was just doing her job, which I understood.
After doing research online, I came to find out there are people out there being arrested for stealing their own cars, setting them on fire, staging accidents, etc. that cost them millions of dollars! When it was all said and done, they declared that the truck is a total loss and even offered to sell me the truck with a salvage title. It was very tempting to buy the truck back, especially with the $5000 tranny still in it. They wanted too much for the truck for me to be able to put it back together. They paid me via check for the total loss, which I thought was a very generous amount. I will continue to use Progressive and was satisfied overall with the process. Taunya was very professional and timely with communications, and more than fair with the total loss. People have to realize that they are just doing there job and have a regimen that they have to follow in order to keep our rates reasonable. Just be patient and comply with what they ask for. I miss my truck everyday, but after losing so much money on accessories, I don't think I will own such a flashy vehicle that is so attractive to thieves. When I do purchase a new truck, I will make sure my aftermarket parts are insured.
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Kilwoo of Hamden, CT on Feb. 10, 2011
I had a car accident on Jan 30, 2011. Two cars were moving backward and there was a little bump. The person in charge of my case in my insurance company, Progressive, was reluctant to collect the information. Loraine was very reluctant to receive a diagram explaining the accident scene by fax. I asked her fax number and she told me a clear lie at that time that her fax was connected electronically so it would take more than two days to receive it. And she did not tell me her fax number. And she decided already it was 100 % my fault at that time.
I had to contact the claim grievance department of Progressive and I required Korean translator even though I could speak English. The first thing that I begged to the Korean translator was to tell me the fax number so that I could send the diagram. Loraine was still reluctant to receive the fax and she urged me to explain without the diagram. She insisted that I should use North, South, East and West to explain verbally without the diagram. How could anybody explain clearly the accident scene pointing out clear directions? Anyway I did it as she required and after a long talk I could manage to send the diagram by fax.
Some days later. I received a phone call from Loraine that finally it was decided and it was still my 100 % fault. I just listened and hung up the phone. But the next day, I received a phone call from an independent researcher of the accident. He asked me to make an appointment to take pictures of my accident car the next day. I found that Loraine had made a decision already before the investigation of the accident was still going on. So I called Loraine's supervisor Anthony *** to explain this awkward situation. He spend more than one day to investigate internally. He told me he would review the telephone record. Then I talked him again by phone if he clearly accepted there had been procedural mistakes in the decision.
And I asked him why his employee had been so strange and contacting the client. He told me he didn't know the reason. He apologized but he could not change the decision. He accepted his company's mistakes but the decision can not be overruled. He hinted the decision should be made according to the cost of decision not by the truth. I explained about the procedural defects and my rights but it was all in vain. So I am trying to contact his supervisor in Progressive. What I realized in this situation is that this company does not care about the client's right or benefit at all. Their concern is only their profit.
They just want quick solution to save their cost. Progressive is a big company for me to handle. I think they already knew it and they just want to neglect one small customer.
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Related:
Progressive - Claim Disputes
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Progressive - Rates
Veronica of Colonial Heights, VA on Feb. 7, 2011
My son and his girlfriend were involved in a hit-and-run car incident by a driver of someone insured by Progressive Auto Insurance. They were smart enough to get the license plates from the vehicle, as it fled the scene. The Chesterfield police were called, and a report was taken. The kids could identify him, because he initially got out of his car and told them to pull over to the side and he would pull over too. That is when he fled the scene.
The kids were shook up and were already complaining of headaches. They went to the Emergency Room and had x-rays along with CAT scans. Both were ordered by the doctor to stay home several days and were on pain meds. Ironically, the days after the accident, the pain impacted them significantly. Both were miserable.
We expected that when the hit-and-run driver was found, his insurance (Progressive) would cover the cost of the hospital bills and (hopefully) lost work also.
I attempted to speak to someone in claims several times. After several calls and hours of research, I found the agent and made four attempts to call. His voice mail was full due to vacation. I called the Progressive claims number and was repeatedly told he was the only one who could help me. Once I was able to leave a message, I did, and he returned my call just to tell me the things he needed before offering a settlement. I told him we just wanted reimbursement for the hospital visit and missed days at work. He said he needed to have proof that the kids' insurance did not cover the accident and that if it did, how much it covered.
I sent him copies of the hospital bills, and he returned my calls, saying he needed more than bills--he needed reports to see if they were willing to pay the Emergency Room visit. The agent stated that my kids have to sign a release for all medical records and reports in order for them to check the validity and to check for any previous head or neck trauma. I've been going back and forth for a year now. The kids do not have health insurance that covered the accident. And now, I have a multitude of late fees and fines.
I thought the insurance company was supposed to take care of this. All I wanted was to get the money to pay the hospital and their missed work. At this point, I am so angry. If someone would please help me or tell me what I can do, I would be deeply appreciative. One more thing, I also sent a complaint email to their general claims complaint line. But I have been told they needed more information too: the insured's policy number, etc., etc. I'm ready to get my kids everything they are entitled to at this point--anything, pain, suffering, etc.
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janice of redwood city, CA on Jan. 25, 2011
I was a customer of Progressive Insurance for my van since October 20, 2009. I just switched to AAA today January 25, 2011 because I received an offer in the mail for a free quote and was quoted less than of what Progressive charged me. My rate was up to $92.50 due to an accident I had. They upped my points by 3, due to this. AAA just informed me that this was a no-fault accident, when Progressive plainly said that it was my fault. I am now paying $40.40/month at AAA.
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Christine of Hudson, MA on Dec. 21, 2010
I had an auto accident on 12/12/10. The police and tow truck was called to scene. Progressive asked my permission to remove the vehicle to have appraised to which I consented. They towed the vehicle to an auto salvage auction lot. Progressive declared that the vehicle totals to what it should not have been. They offered a low-ball offer. They misrepresented facts of comparable vehicles used to estimate value of total loss of vehicle. I was told that I could hire an adjuster on my own to dispute findings. Upon finding the information, where the car was located on 12/18/10, I went to Co Part Auto after being refused for an hour to see my vehicle because they have Progressive listed as the owner. I come to find extensive damages to which were not involved in the accident and police and auto body shops are willing and able to testify to the damages not being present at time of accident.
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candy of burton, MI on Dec. 6, 2010
I was in an accident on the e-way which totaled the truck. I still owe $17, 000 on the truck but they are offering $2, 000 less then what the truck is worth. I still have to pay a $1, 000 deductible and the cost of a loaner car. I feel that's very unfair.
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sanjay of pleasanton, CA on Dec. 3, 2010
My car was in an accident. The rear passenger door was damaged. As part of Progressive Insurance coverage, Progressive is only allowing use of a salvage door for replacing the damaged door. It was pretty shocking to me. But the Progressive representative is saying it is in my policy somewhere.
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dale of 317 n ellis st, NC on Nov. 28, 2010
I was driving home on Hwy 52 and a car was turning left. Oncoming traffic would not let him turn so I had to stop. I was stopped long enough for the car to turn and was rear ended by a car. It hit so hard that it slammed into my suburban, busted the back window and his headlight hit me in the back of the head.
I was carrying a disabled veteran with his rascal scooter on the back of my truck. The wheel of the scooter was stuck in the engine of the car that hit me, the seats in my suburban were bent back almost straight, the guy was 84 and had restrictions on his license not to drive at night.
The guy behind him said he never saw a brake light come on the man's car. I reported the accident to my State Farm and Progressive. Progressive said they would call me, but haven't heard anything. I'm stuck with no car, the disabled veteran I was with has not way to get around now. Every time I call, Progressive says excuses like we have to wait, he has to talk to the driver of the car, and he said he will come look at my car and never shows up.
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Keith of Dry Prong, LA on Nov. 23, 2010
I carried Progressive insurance on my vehicles for 7 years with no claims. Through the whole 7 years, they had full access to my checking account via ETF. When I purchased a new Harley, they refused to insure it and fax the card to the dealer because I did not have a motorcycle endorsement on my driver's license. Without insurance, I could not pick up bike from dealer. Without bike, I could not take driving test for motorcycle endorsement. So I insured the new bike with Geico over the phone. Geico faxed the card to the dealer and gave me 30 days to get my driver's license endorsement.
I was so pleased with Geico's service and rates that 3 weeks later, when I bought a second Harley, I had Geico insure it and all my vehicles. Once all vehicles were insured by Geico and I had policies in hand, I called Progressive and told them to not renew my policies when they expire the next month. Their customer service representative promised not to renew the policies. Months later, I get a bill from Progressive for unpaid premiums. I called and they told me I was in arrears since policy renewal date, yet they never mailed the new policies they supposedly renewed, nor did their computer show a record of my request to not renew coverage.
I told them it was mighty odd that I never got new insurance cards or a new policy in the mail, yet they claimed they had renewed the policy. I told them they had some serious record keeping problems and that if I truly owed them money, they had the ability to withdraw it from my checking account. The service representative replied that they no longer had access to my checking account and couldn't take the money. I said, "Yeah, the lady I talked to when I declined renewal must have only deleted that record, but failed to do whatever she needed to do to prevent renewal." I refused to pay for their mistake. Now Progressive has turned it over to a collection agency and ruined my credit rating which will possibly hurt my rates with Geico. Progressive Insurance is a bunch of crooks who get vindictive when you switch providers. They need to be sued from every direction.
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Thomas of fridley, MN on Nov. 16, 2010
Was with the Progressive Auto Insurance for three years. No accidents, nothing. They raised my rates $15 every six months with no explanation in the billing. I called and they said it is because of a state law, a MN state law requiring us to do it. It stated fees they said. I cancelled the policy and voila! I get a new bill in the mail and it is for six more months at the old rate! I got phone calls begging for me to stay with them. They can work this out so I don't leave them. I told them in so many words to KO and that I will never purchase their insurance again for the scheming and conning they tried on me. The commercials are all lies. They get you to sign then they raise your rate when you feel comfortable. Losers!
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Patrick of mcminnville, OR on Nov. 14, 2010
I spent over an hour trying to register online and wasn't able to complete the process. I was informed that I could not use my password.So, I tried another, and another, and another, and another, etc.
I finally gave up and called customer service and encountered more problems. I could not get a hold of anyone because the piece of crap automated system could not compute the very information it was asking for. All I want to do is "pay my bill!"
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Katherine of Fall River, MA on Nov. 11, 2010
My previous monthly payment was $250 per month. This was very high as I have a perfect driving record and my car is a few years old, but I was willing to pay it. Then I received a renewal notice for my next 6 month policy from Progressive this week. They raised my premium so I would be paying $450 per month to insure a car worth approximately $8, 000.
I went to a local insurance agent and received a quote for a 12 month policy for $1162. Progressive's response when I told them all of this was that they had previously estimated their costs in MA incorrectly and had to raise premiums accordingly. I responded that the repair costs for Safety Insurance, my new insurer, would certainly be the same in my state as Progressive's costs.
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scott of fairfax, VA on Nov. 9, 2010
My daughter was rear ended by a policy holder of Progressive insurance on 10/28/10. The City of Fairfax Police issued the at-fault driver a citation as well. On the same day, I contacted my insurance company, State Farm, and reported the accident. State Farm instructed me to file a claim directly with Progressive, which I did. Claim #101643987. Approximately one week later, their adjuster came out and assessed the vehicle (a 1998, V70 Volvo station wagon) and gave an estimate of $6, 990.54 to repair our auto. They also declared the vehicle totaled and provided a value valuation report with a Market Value of $2431.10 and had attached comparable vehicles as comps. The comps provided were, in my opinion extremely misleading and grossly inaccurate as I took the time to call each one and ask very basic questions with regard to the condition of their vehicle for sale. Here's what I found:
Auto 1 supposedly sold - dealership also has an "F" rating BBB for quality issues and selling practices.
Auto 2 - Car had 2 owners and in was in an accident on Sept. 18, 2008.
Auto 3 - Does not exist in Auto Trader. Additionally this comp is in the Annapolis Md. area and not metro Fairfax VA.
Auto 4 in WVA - long way from Metro Fairfax and not comparable to what one would expect to pay in my area and when I called the person explained that the car had a bad turbo and was smoking.
On top of these ridiculously low comps, Progressive arbitrarily assigned a made up discount labeled "Projected Sold Adjustment" ranging from $160.48 to $668.19 making their payout completely unrealistic.When I questioned them with regard to the quality of these comps, there reply was: Scott, these are the closest comps we could find to your vehicle. If you can locate a 1998 Base Model vehicle showing the alloy/3rd seat option then you can certainly submit that for review.
In my observation Progressive is intentionally providing misleading information to me with the anticipation of not providing me with a fair and accurate replacement value as NADA rates this vehicle at $4, 525 to $5, 975. My Volvo was a one-owner vehicle with all the scheduled maintenance performed (have documentation) and no accidents. Again Progressive provided me with completely misleading comps that were nowhere near the condition of our vehicle. They also did not take into consideration the DMV costs of transferring, registering and paying sales tax on a new car. In my opinion, Progressive has misrepresented the actual cash value of the vehicle before the accident.
Additionally we are now into week two without a car and having to incur extra expenses for driving arrangements for our family. Not to mention the emotional distress their client put on my 17-year-old daughter when he recklessly plow into the back of our car. Therefore I would ask that Progressive reimburse me for the average NADA fair market value at a cost of $5, 250. Or they can repair my existing car.
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Steve of klamath falls, OR on Nov. 8, 2010
I have been a body shop owner and manager (two years as an adjuster) for 18 years. I deal with major insurance companies every day. If your car has been involved in an accident, please take time to be your own adjuster first. Remember. You are the owner of the vehicle. If an insurance company demands that you have your car repaired at a shop they recommend (DRP Shop) and pretends they can force you, remind them that federal and most state laws prohibit insurance company steering.
They can only make a recommendation, not a demand. Anytime you take your car to an insurance company preferred body shop, there are a few things you should do first: (1) Ask if they have a written warranty for the workmanship. (2) Demand that you are contacted once the estimate is complete so that you can see the damages listed. (3) Demand genuine original manufacturer replacement parts (unless otherwise noted in your policy). (4) Once you have a copy of the estimate, take it and your photos to other shops and get a time quota. Again, you own the vehicle. Do not sign a repair order until you are satisfied with the repair details.
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tom of minneapolis, MN on Nov. 7, 2010
They raised my rates by $45 every 6 months in a 3-year period. I spoke to 2 people, they said it was a state thing and there was nothing they could do about it. The state of Minneapolis told me in so many words that Progressive were liars and losers!
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Victoria of Hillsboro, OR on Nov. 1, 2010
My spouse and I were out of town when our vehicle was stolen and set on fire! We were not contacted about the incident until the following day. It has now been 3 months and I am still awaiting settlement of my claim. The most recent events are that we are to go to a deposition, to tell them, yet again! We did not do this! Nor did we facilitate it. We hate feeling like we are paying insurance to be investigated. I really hate how violated having a possession stolen can be, now our insurance is behaving like it's our fault. Honestly, I almost feel powerless, like there is nothing we can do to expedite this. I have signed over all my rights to the vehicle, yet I am still making all my scheduled payments. What the heck can I do?! Nothing, that's what! I just have to hope the judicial system works in my favor.
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Jeri of Marietta, OH on Oct. 22, 2010
I just changed my homeowners insurance to Progressive "Homesite Insurance Company" in September 2010 after receiving a very good quote. Now October 2010, my bank receives a letter that the company is canceling my homeowners insurance. I called Homesite and they said it is because I need to replace the rotten shingles on my roof. OMG I have a slate roof in excellent condition. I told the woman that slate doesn't rot. She said, "Well, it is really dark in spots, are you sure it is slate?" "Yes, I am sure I have it inspected and repaired as needed." I asked her, "Do you want me to clean it?" She checked with her supervisor and came back and said, "No, you need to replace the rotten shingles and then we will come out and inspect to rewrite the policy." She still couldn't tell me which "shingles were rotten. I guess she just doesn't know that slate doesn't rot! I think it is a bait and switch deal and they want to raise the premium.
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Andrew of Charlotte, NC on Oct. 20, 2010
On May 30th 2009, my 2003 Ford Windstar was stolen out of a TJ Max parking lot. I called the Mecklenburg county police department and then notified Progressive Insurance. While going through the initial questioning, I was sent some paperwork that my husband and I had to have notarized and after which the nightmare started.
They had a special investigator question us, check phone records, financial statements, and even interviewed family members outside our household. We answered everything to the best of our knowledge only to find out our claim was denied 8 weeks later based on credit and the key having a transponder. We were devastated. Although we were financially challenged, we never missed a payment nor were we ever late on our policy.
Not knowing how to move forward with legal representation, we continued to pay the car note even though we no longer had the vehicle. 16 months later, we received a call from the bank that a dealership (Planet Suzuki) was trying to get them to release the title. They immediately called us and without hesitation, my husband called the police and went to retrieve the van.
When the office arrived, he ask for the owner who's name is Hemi, how do you sell a vehicle with no paperwork and he stated he had the papers for my van. When asked to produce them he said that is a 2002 ford Windstar knowing it was a 2003. This person was nervous and repeatedly insisted I could take the vehicle in hopes that this was the end of this matter. He then gave us the key and was still nervous and continue to say "everything is alright now right." The officer asked him how long did you have this vehicle and he replied " 4 months" but the person we spoke with at the bank said the lady said 8 months. After providing progressive with this information they came back out and took photos of the vehicle which had damage to it. They also took photos of the keys and made comparisons. They took oil and transmission oil samples and 6 weeks gone by and they denied our claim again. Based on their original reason or denial.
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Aaron of Sacramento, CA on Oct. 20, 2010
Basically they cancelled my insurance on me and never sent me or the lien-holder of my automobile any kind of paperwork declaring said cancellation. And when I got into an accident roughly 2 weeks ago I was basically told you have no coverage and we don't know why you never received any paperwork about your cancellation of policy but it's not our fault.
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Richard of E. Falmouth, MA on Oct. 18, 2010
My wife was involved in an accident in which an elderly lady insisted she had the right of way to the point of driving up on a lawn and attempting to pass. She side swiped the car my wife was in and stopped her car on the lawn. She left the scene of the accident and went directly to the house on whose lawn she was parked, She immediately called Progressive to file a claim, at which point they told her that she had the right of way. There was no investigation and they simply took her word for what happened. The claim was processed in her favor immediately. The time of the accident and the time of her call to Progressive were identical. Mr. *** stated that he took the word of the first person who called as their statement would be "the freshest."
My wife was fully in her lane and the lady simply refused to be cut off in that manner. She was not struck by my wife's car and she could and should have avoided the accident instead of driving around on the wrong side on someone's lawn. The result is Progressive added their own additional charges to my policy and there was never any notice of surcharges sent to me. As a result of what they said is a major fault on my wife's part. Without the ability to appeal a surcharge, Progressive simply went ahead and increased my premium. Also, they add everyone to the same cars even though no one else can drive one of my cars, which is the most expensive one. It's also a standard shift which I am the only one who can drive it.
As a result. my car has damage to it and Progressive only paid me $77 for over $1200 in damages and charged me the $500 deductible as well. The older lady got immediate attention and her car was repaired at a cost of over $3, 000, even though she caused the accident as well as leaving the scene to call the insurance company first. Progressive denies what Jim *** must have said. If anyone was to look at the times, they would see that it's impossible to be at a scene of an accident and be talking from a phone from a private residence.
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Marjorie of Denver, CO on Oct. 14, 2010
I was in a accident where I was backing out of a handicapped parking space. The other car was not looking and backed into the left back part of my SUV bending the bumper. He jumped out and said, "I am so sorry, I will give you what you want." I asked if he had insurance and was told he had Progressive Auto Insurance. I took his information and called Progressive. They admitted to the accident. I took my SUV in to Pression Auto Body.
Progressive rented me another SUV after I told them I had just had a total right hip replacement. They put me in a Kia SUV which was too low. I contacted both them and the car rental place and told them that the SUV was to low. They then put me in a Expedition which was too high.
I told them and nothing was done. Finally, I was contacted by an agent from Progressive after 1 week to talk about my bodily injury. Before they knew the extent of my injury, they offered me $900.00 and said that was all they could do. I told them I wanted to go and see my hip surgeon to make sure that nothing was wrong with my hip. I was told by my doctor that I would have to pay up front in order to see him. I explained this to Progressive and was told they could get me in without me having to pay for the visit.
They were wrong I had to pay up front! I seen the doctor and was told my hip is still in place but the pain and soreness that I am feeling is due to the accident, my sitting too low and climbing to high in the rental trucks. Progressive got the doctors report and says that since there was no great injury, they would give me $1, 500 for my trouble.
It is not about the money it is about the insulting gestures and comments made to me by Progressive agents. I still have yet to hear from them about my truck which is sitting to one side. I was told that I needed to get the truck realigned. Progressive, I am praying for your agents because anytime you speak to a potential client the way your agents have spoken and done me. You need much prayer!
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Denise of Brick, NJ on Oct. 12, 2010
My car was involved in an accident. It was not my fault. Progressive, the other person's insurance, totaled the car. They sent a check for the cash value of the car which I was not happy with, so I took them to court. I lost. So, Progressive went and stopped payment on the check already sent by them.
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Ellen of Carrollton, TX on Oct. 4, 2010
My son was hit by a drunk driver insured by Progressive. The driver was driving a 2009 Jaguar and his car failed to yield right of way and hit a Mustang and then my son's car. My son's WRX, which he had for two months, was totaled.
Progressive will not even offer half of what it will take to buy a comparable car and they refused to deal with anyone other than my son thinking they will chew him down. My son needs a car to get to work. Progressive refuses to provide a rental. Short of a lawsuit, I don't know what else to do. This is why lawyers get rich. Progressive will not return calls promptly and refuses to allow my son to talk to a manager. We have talked to our insurance agent who is trying to get them to budge, but it would seem to me seeing that their client was drunk and arrested that the fault lies solely with their client and they should pay to replace the car.
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Willie of Valdosta, GA on Aug. 22, 2010
My daughter was involved in an accident in my car, where someone ran the red light and she had permission to drive the car. We had to obtain a rental from Hertz rental on the day of the accident, so that I would have transportation because adjusters were not available for the weekend. My daughter left messages for the adjuster (Brian) and until this day no return phone call. Finally, was given the info for the other driver's adjuster, Geri (sp). left messages, again no return call until four days later, when I stated that I would call corporate. She stated that she had not been in the office. (granted rental from Hertz paid for by me.) She finally put us in a rental on 8/12/10.
The agent, Geri left a message on my daughter's voicemail stating that the they could no longer provide a rental for her on Friday 8/20/10 b/c of info that was not provided. Rental was not for my daughter, but for me. So, we have to come up with funds in order to have a transportation for the weekend. Enterprise was very helpful. I have rental coverage, on my plan. Not sure why we are having to pay for rental out-of-pocket, which has put us in a financial bind. My daughter is power-of-attorney. The at-fault driver was also covered w/ Progressive.
So, we had to find a way to cover the costs for a rental through weekend. I am suffering from a brain tumor and in the care of Dr., I have an appointment on 8/24/2010 and will have no means of transportation b/c I cannot pay for a rental after 8/23/10. No adjusters were available for the weekend but promised that Brian will call us on Monday. After this accident, I will drop Progressive, b/c of untrue commercials that service is so good and simple.
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Ken of Williamsburg, MI on Aug. 20, 2010
Progressive has continually left outstanding bills for my brother's health care. To the point that some contractors have had to file a lawsuit to begin recovering outstanding bills. Mounting nearly $100, 000. Currently the Neurologist has refused treatment due to so much outstanding bills. Also the prescription provider has threatened to stop providing meds as prescribed by several physicians.
This is causing stress on the family of the patient, care providers, case manager, etc.
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Larry of Philadelphia, MO on Aug. 5, 2010
We purchased a vehicle for our son that had a prior salvage title that wasn't damaged at all. It was fixed by a professional, inspected by the state of Missouri and was in great shape. We took out Progressive Insurance. They ran the VIN. We paid the same rate as anyone else. During a heavy downpour of rain and flooding, the vehicle was parked and the vehicle got flooded where water has never been before. We filed a claim. The NADA value of the vehicle is $11, 500.
Through talking to several people with the insurance company, I realized they are deducting things I never heard of and they won't pay but 40% of the value of the vehicle. I stated I would like them to buy a replacement vehicle or tell me a place to do so for that! It can't be done. I don't see how an insurance company can do this while charging the same premium as any other vehicle and only paying 40% the value. We would have expected a little less, like 60 or 70% of the value, but 40%? That's crazy! When we get this settled, we will never and would never suggest anyone to do business with Progressive Insurance Company.
My son works hard at a full time job every day. He bought this vehicle, got a loan and has been paying payments and insurance premiums on time and is not even driving the vehicle. It got flooded, and the total they'll pay for it is 40% of its value. That is just enough to pay it off and he still does not have a vehicle to drive. That is a great experience and really makes a young person who is trying to do the right thing, and gets shafted this way really puts them in a bind and makes them wonder why try to do the right things when you get shafted. Thanks!
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Robin of Zephyrhills, FL on July 30, 2010
This company canceled my policy in mid June, without any written notice! My policy states I was covered until the end of July, so in early July, I logged on to their website to make a payment and was shocked to see that they had canceled my policy 3 weeks prior! I then called Progressive and was told that I would be reinstated if I sent in the payment. I said I wanted to check around for a better rate and found it with 21st Century, so I purchased my insurance with them.
Today, 7/30/10, I received a call from a collection agency for Progressive saying I owed them money! I told her to kiss off and then called Progressive and was told that Progressive had covered me without them receiving a premium! Excuse me? Since when does an insurance company cover you without you paying first? I am not amused!
I have no debt, other than my mortgage payment! I work very hard to keep my excellent credit rating and to have a company file a bogus claim with a collection agency is frustrating, to say the least! They will ruin my credit rating with this **! There is nothing worse than to be harassed by the arrogant employees of a collection agency when you do not owe them!
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