Ajustable Beds Direct Mike Peterson Will not honor their warranty after many phone calls Monset, New York

21st of Jan, 2013 by User444866

I bought a adjustable bed from Adjustable Beds Direct. Mike Peterson said the platform,frame,
motors,legs and remote was 100 % Non Prorated lifetime. Labor included. I purchased a double
twin bed.
From the day I got it the bed on my side makes a terrible noise when raising the head portion up.
I called Mike Peterson and told him my problem. He said call 314-447-0734 and talk to Chris. I
called for 2 weeks no response. I called 1/7/13 and talked to John Martin he said Mike would call
me back which he did not do. They told me to call the factory 314-447-0736 and talk to Sue
Crutcher. I talked to her explained the problem about the bed . 1/8/13 Sue called me back said
she was going to send me a motor and I could put it on myself. I told Sue I had parts and labor
warranty. Sue then told me she was in St.Louis said they don't have anyone in Tennessee to do
the repair . I told her its not the motor it makes a screeching noise and she would do something
different. 1/9/13 I called John Martin did not return my call.
1/14/13 Sue Crutcher called me said Chris another person would call and take care of the problem.
I called Chris at the factory who does the warranty repairs 1/14 1/15 1/16 1/17 1/18 1/22/13
Called Sue Chrutcher said she would get Chris to call but no response. !/22/13 Called John Martin
told him I need to talk to Mike Peterson said he was busy. Called again John Martin said I have to
keep calling the factory after these many times I called and got no response. Adjustable Beds Direct
will not honor their warranty. I am very displeased and will not do any further business with them.

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