AJ Madison --The right hand is not responsible for the left-- Broklyn, New York

22nd of Sep, 2011 by User650310

Ordering appliances off this company's website is a huge mistake. The contract their deliveries out to a third party so, if something goes wrong with the delivery, you can't get any help. We gave AJ Madison specific instructions about the phone number to call prior to delivery and then sent as an email confirming the number. However, the delivery company called the wrong number and, thus we missed the delivery. When questioned about this, both AJ Madison and their sub-contract delivery company blamed the other for the mix up and so neither would give us compensation (including re-delivering the appliances in less than six days). I called and spoke to a customer service rep three times about this issue and, each time was told (after being put on hold multiple times) that they were going to "look into it" and call or email me in a couple of hours, which never happened. I have also sent messages to their customer service email and received no response. Then, when they were supposedly going to get back to me, they called my husband on his phone to inform him they had rescheduled the delivery at a completely inconvenient time for us, showing they clearly had no intention of working on my problem at all. When I got very angry and said I would like to cancel my order for being treated like this, they informed me that I would have to pay all the return shipping and hefty restocking fee. So, I'm now stuck with useless appliances (the guy who was
supposed to hook them up was scheduled to come five days after delivery not six) that I can't even return. Also, they seem to close very early and, thus, are even harder to reach. I realize they're based on the east coast but they do service the whole country so being closed by 3pm central time seems a little unreasonable.

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