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| Ab Rocket Emson - Ab Rocket Company did not return Ab Rocket Machine mailed to them for Repair / Replacement. Company confirmed receipt of my machine |
| 3rd of Dec, 2011 by User483865 |
Emson - Ab Rocket company continues to ignore and does not respond to my request to mail back my property. Their customer service has failed to resolve the issue. The supervisor named Barbara (company did not provide full name of supervisor -- obviously for a reason ! if this supervisor even exists) did not ever respond to my detailed letter.
The letter describes the case: "I had mailed Ab Rocket machine bought at a local Target store
with a request for repair or replacement. When mailing the machine to your company it was accompanied with a letter explaining in detail the malfunction of that machine as well as copies of those Target receipts documenting the multiple even exchanges at Target to get a machine without that malfunction. However each machine displayed the same problem. After waiting more than two months and not hearing from you – I started to inquire by phone. The customer representative at the phone confirmed the receipt of my mailed in machine and according to your customer database “no action was takenâ€. The representative explained that the machine
had only a 3 months warranty and not a 1 year warranty as I had assumed, and that your company declined to repair or replace the machine. I understand that you based on your warranty policy will not repair nor replace the machine even though all 3 machines through even exchanges at Target displayed the same problem causing he machine to be useless. Unfortunately the instruction booklet which came with the machine did not indicate purchasing an extended warranty. I have no problem with your company declining to repair the machine. I do ask that the faulty machine be returned to me. I had made 4 telephone calls in the meantime to ask for my Abs Rocket machine to be mailed back. Each of the different customer service representatives said that they had to check with their supervisor and I would receive a response within a week. Well, I have not ever gotten any response from you so far nor was my Abs Rocket machine mailed back to me. This machine is not your company’s property! I have paid $106.24 for this machine and after two even exchanges at Target which did not resolve the issue I mailed that malfunctioning machine to your company for repair in good faith. With this letter I am asking you to return my machine so I can find ways to repair it myself. I cannot tolerate that your company’s customer service simply ignores my four previous phone requests to return my machine. I hope to hear from you and I hope that my machine will be mailed back to me as soon as possible." I mailed this letter to the supervisor in June 2011 and have never received any response to this day. My Ab Rocket machine with retail price of $106.24 was possibly refurbished and sold to another customer by this corrupt company.
Emson - Ab Rocket Company has been most disrespectful and commits the crime of stealing my property. I strongly advise to stay away from this company and not buy their faulty products. I also will make a report to the Better Business Bureau about this issue. |
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