A t T

A t n T A t n T at southcenter mall in Tukwila WA A t n t sales rep gave false information about Iphone plan in order to make sale Tukwila, Washington

19th of Sep, 2011 by User185554

I went into the A t n t store located in the Southcenter Mall around February or March of 2011. I was approached by Sales person DeShaun. I told him I was interested in the Iphone displayed and wanted to get service. Upon him helping me and my son, he asked the type of plan I wanted and I replied I wish for the unlimited everything text, talk and internet. He assured me that he had the plan for us. So with that we choose the phone and the service plan we thought was unlimited. I asked how much would this approximately run a month and he said about $110.00 a month. I thought was a decent deal. In the next week and a half because of this information, I went to get my daughter a Iphone and asked for the same type of phone with the same type of unlimited plan and he assured me this plan was unlimited text, talk and internet. I asked him how much would he approximate it would be for the two phone and he implied around $210.00 for the unlimited plan for both phone. After receiving bill of $500, I call and talk to customer care and was told there was no such plan. In the interim my daughter phone was stolen and she is a special needs child. The rep was really good about lowering her plan to the minimum of $9.99 until we could decide what to do. Every month I have called A t n t because the bill was so high for service on the one phone, lowering the plan every month to accomodate a payment I could afford. While trying to manage this lie, I have been affected by this lie and my credit is now at state, my mental health and the livelihood of my family. I was told I have no recourse for DeShaun telling me this lie in order to make a sale. Todate, now my son has lost his phone and I asked for his plan to be lowered until we could make a decision on what to do. I was told that I still had to pay for the data plan and minutes. While the service is in suspension, I was told I had to pay $85 a month for a service that is not being used. This has turned my whole life around, only to learn that DeShaun has been fired and now I am left with the burden of paying off this herendous amount of money and there is no consequences to being told a lie and given false information not once but twice. I have been so sad since I have been with A t n t and not knowing what to do, I elected to cancel the service and pay for the high cost of that. Because of my disabilities I feel that I have been wronged and taken advantage of and no one would listen only to charge me more. i am so angry that while I thought I was building my credit only to learn that my credit is more damaged that it was before because this person wanted to make a sale so bad that he lied to me and who knows how many others. This need to be investigated at to the many people that have been mislead into this situation with only to be penalized more.

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