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a&e factory service
A&E Factory Service Should be A&E Factory Lack of Service Arranged for service call between 8 am and noon on 27 June 2011, had to take time off from w
26th of Jun, 2011 by User827610
Had wanted to have service done by company that sold and installed appliance and said would conduct service during contract period. Was told by A&E that the company was not a provider and they couldn't authorize. Scheduled appliance service call with A&E, anyway, for between 8 am and noon on 27 June 2011. Called three times between 7:45 am and 9:30 am. Was assured service was scheduled but could not determine where in line on routing list my service call was or approximately when to expect technician. Received call at 10:15 am stating that service technician had called in sick so would not be able to see me. Wanted to reschedule. I told them it was not acceptable to wait so long to notify the customer and to cancel.
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