1800toolrepair.com Toolserve Dishonest, deceptive business practices hendersonville, Tennessee

28th of Sep, 2011 by User682410

Beware of these guys!!!!!
The owner is the worst of the bunch. They are very dishonest, They'll lie to you, sit on your tools for months, and tell you your parts are on order, when they really aren't! Apparently they continue to have internal issues, which is reflected in the way they treat their customers. STAY AWAY FROM THESE GUYS!!! There are better places for tool repair, or if you just need to order parts.......

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Comments

4838 days ago by Partsguy

On behalf of 1-800ToolRepair, I'd like to apologize for any negative experience you've had dealing with our company recently. We value feedback from customers, both the good and the bad, and welcome the opportunity to speak with you in person to understand how we dropped the ball so we can make it right.

We know that from time to time, mistakes will be made with a repair order or a parts sale, and we want to learn from our mistakes so that we can find solutions to serve our customers better. I encourage you to email me directly at [email protected] with your contact information. Alternatively, feel free to call 1-800ToolRepair (and press 2 when prompted if your concern is related to parts sales, or press 3 if it's related to a repair) to speak to a member of our team.

Again, we are sorry for any inconvenience and look forward to talking with you.

Will
1-800ToolRepair.com

4709 days ago by Parkerduplexes

i agree 1800toolrepair.com is a bad website. i ordered a part on jan 8, as of Feb 9 they still have not shipped it. however they charged my card jan 8. I emailed them many times with no reply. I phoned them and i got a girl on the phone who said she didnt know when they would ship it. she said they didnt have my part in stock and could not tell me when they would.

very dishonest. i think it is a scam or they are just incompetent.

Derek

4697 days ago by Gsman95

I too ordered a part in late Jan. It is now late Feb. They told me there was a problem with their shipping server and it was now up and running. And my parts would be shipped Out the next day. That was 2 weeks after my payment cleared my bank account. I agree this web site is probably a scam. I will be filing with the better business bureau

3899 days ago by Unhappy14

I also place and order placed an order on 3/25/14. My credit card was charged for the part but a month later I have yet to recieve it. I called and actually had a woman call me back with the excuse that the website "crashed" and that she would call me back the following Monday or Tuesday when the problem was fixed. Two weeks later and no call or no part. Stay away from ordering from this website.