Consumer reviews and reports on scam companies, bad products and services
ZOOSK
Zoosk Deceptive and fraudulent subscription and billing practices, Internet
22nd of May, 2011 by User180897
On May 2, 2011, I agreed to subscribe for the one-month option at $29.95. A few days later, it came to my attention that my cc account had instead been billed $99.94. I emailed their customer service dept in an attempt to get them to refund me the difference, but they continue to be deceiptful and blatantly misrepresent the facts. I have since cancelled the subscription effective May 6, 2011. The following is a transcript of the email exchanges between myself and representatives of Zoosk: RJ in Htown, May-06, 2011 09:33 (PDT):
Why was my credit card charged $99.94? I never agreed to this amount. I signed up for a 1-month membership @ $30 to learn about this site. Based on my personal experience so far, it appears that it was a total waste of my money.
I expect an immediate credit for this overage, or I will contest the entire charge outright with my bank. This is a total fraud. Chris at zoosk, May-11, 2011 11:34 (PDT):
Hi Richard,
Thanks for contacting Zoosk Customer Support. Our records indicate that you successfully purchased a 6-month Subscription on May 2, 2011 for $99.94. The purchase price also included a one-time Activation Fee of $24.99. This fee covers the start-up cost of the Subscription. It will not apply to renewal charges.
Your Subscription is now active and ready for you to enjoy. The benefits of being a Subscriber on Zoosk include: -Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to ZSMS features
We are pleased to have you as a Subscriber. Feel free to contact us with any future questions or concerns. At this time we encourage you to get excited about your Zoosk Subscription by checking out some of our videos on Zoosk TV: www.youtube.com/zoosk
Have fun using Zoosk!
Best regards,
Chris
Zoosk Customer Support RJ in Htown, May-11, 2011 11:46 (PDT):
Agreeing to a 6-mo subscription is a complete fabrication. Your site is a fraud, and I'm reporting it to my bank as such. I'll also be sure to alert the Internet community as to your spurious dealings. Chris at zoosk, May-11, 2011 12:38 (PDT):
Hi richard,
Thank you for contacting Zoosk Customer Support. Im sorry that you are disappointed with your recent Subscription purchase. Please recall that we displayed a confirmation screen before completing the transaction. This screen showed the total purchase amount, including all applicable taxes and Activation Fees. In order to complete the purchase you were required to view and accept this confirmation. We have established this confirmation procedure because all Subscription purchases are non-refundable. Subscriptions purchased with a credit or debit card will automatically renew until canceled by the user. Zoosks renewal policy is outlined during the purchase process. It is also stated in the Terms of Service and Help section: http://www.zoosk.com/tos If you prefer to not renew, please cancel the Subscription before the next renewal date. You can view your renewal date by clicking ?settings and then clicking ?Subscription. To cancel your Subscription, please follow the directions below:
- Log in to Zoosk.com from a desktop, laptop, or tablet computer
- Click on 'settings', found at the top of any Zoosk.com page
- Click on 'Subscription', found on the left side of the page
- Click on 'Cancel My Subscription'
- To proceed with the cancellation click ?No, please cancel my Subscription
- Provide an answer to one of the survey questions to successfully complete the cancellation Once you complete your cancellation, you will receive a confirmation email.
Your canceled Subscription will expire at the end of your billing cycle: November 4, 201.
You have Subscriber benefits until the end of your billing cycle because you have paid for this time. Please be aware that if you deactivate your Zoosk account after canceling the Subscription, all Subscriber features will be forfeited.
We appreciate your interest in Zoosk, and we apologize for any inconvenience.
Best regards,
Chris
Zoosk Customer Support RJ in Htown, May-11, 2011 13:01 (PDT)
Keep putting lipstick on that pig of a company that you work for, but you're still a fraud. You can keep sending me your tripe, but it won't change the fact that Zoosk practices unethical and fraudulent activities. I will enjoy putting your company out of business.... I will make it my personal mission.
Comments
4884 days ago by H4nick
same here! signed up for one month at a steal i thought 19.95 then found on my bank statement it was 44.96 ?? i emailed them and i wish i would have read your post first. Thanks for the info on yours. Did your bank reject it for you?
4825 days ago by MadasHector
Its time to form a class action suite against this company for deceptive business practices.
3942 days ago by Themissmoxie
I signed up for one month at 24.99 and was billed 54.99. This company and I are in dispute with the BBB ams they are painting me as some fool who doesn't know how to read or count. I am beyond livid. They did the same thing to me, bait and switch. I've also started to make it my mission to put them out of business or at least have my voice prevalent enough to deter any new folks signing up and getting scammed.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1535 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1760 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1764 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1765 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in