| z57 Internet Solutions |
| Poor service |
| 2nd of Sep, 2011 by barnettre |
After responding to their e-mail to renew, they let our web site domain expire and left us without e-mail service for several days. Their technical support department leaves a lot to be desired. What should have been a quick fix took almost a week, repeated phone calls, and several customer service techs. Our complaints fell on deaf ears.
We notified Z57 in February 2011 that we were dissatisfied with their service and we wanted to go with another company. It is now August 2011, and we are still being billed monthly for services we no longer have. After bringing the oversight to their attention, they not only refused a refund for services we didn't receive, but billed us (via a company credit card) an additional month because they require 30 days notice for cancellation.
1) We cancelled back in February.
2) Our domain provider hasn't pointed to their site since February 2011.
3) We can no longer log in to their site.
These people are criminals and should be put out of business. |
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I fully agree. This is a boiler room kind of fraudulent hard sale. They promise the unwitting realtor the moon and the stars as marketing and website service, leads and internet presence but they deliver nothing but a poor cut and paste, first grader type of “banner”. They have many sales people and almost no website builders. So they charge you up front (they charge me $480) and then start stalling and stalling using all kinds of excuses and non- credible stories (mostly placing the blame on YOU) for dragging their feet and not delivering.
Truth is they have no website building capacity or hired power to cover all of the people they are ripping off. Their employees are only selling and cold calling. They will not refund you a penny even if their conditions give a 30 day refund. They will wear you out and finally repeat that there are “no grounds” to grant you a refund because your “website” was up when it is nothing other than the picture you sent them with one or two other props.
Notice they have only one 800 number and will never go beyond that so if you need to talk to the person that is “working with you” on your website, you have no ways of contacting this person. Emails are useless as no one will ever answer one (or at least not the people that sell you the bill of lies). They even went as far as sending me a different set of “Terms and Conditions” when requesting a refund, to the ones set forth upon signing up for the alleged website /marketing program. Cancel your credit card or else they will continue to charge you even after you have cancelled their service. |
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