On Dec. 27th, 2010 I phoned the company and all they told me was it was on backorder and that i should receive it within a week. I also sent the following email: I am very disappointed in the item I ordered on your website Dec. 7th and as of today Dec. 27th it has still not arrived!!!! I was not informed it was a backordered item or that it would take over 3 weeks to be delivered!

Please advise as to when we should receive this item since it was supposed to be here prior to Christmas.

Thank you!

I never received a replyfrom the email so I phone yet again and was put on hold for over 10 minuteswhen asked to speak with a supervisor so I hung up.

On Jan. 1st, 2011 I had still not received the item ordered and so another email and phone call went out:Please have someone contact me ASAP at XXXXXXXXXX about my order which has still not been delivered. I have been calling and put on hold for more than 15 min at a time without being able to resolve my issue!!! I will NEVER order anything from your company again!

Today, Jan 5th, 2011 I phoned them again and spoke with a customer service rep. who informed me that the item i had ordered was shipped but while in transit was placed on backorder. I asked her what happened to the item shipped then and how can they track it and she said we don't know and no we can't track the package but i can reorder the item for you but it is on backorder until March!!!!!!!!!!!!!!!!!! I told her to cancel the order and credit my card back and that they had the dumbest company and i will never order from them again.