XFX Tech

XFX Tech Pine Tech ;Pine Group; Pine Holdings Lifetime Waranty more like Curbside Waranty Ontario, California

9th of Mar, 2011 by User586224

I picked up 2 8800GTS on 9/21/2010 and registered them on 10/2/2010 and on 10/9/2011 one died. Did a ticket for the RMA and was told that it was out of warranty and I did not register within the 30days. I explained that I just bought them and I did register them about 12days after bought them. XFX and I went back & fourth till I sent them a copy of the invoice for the 2 cards on 2/2/2011 and they sent the RMA. I then shipped it out the next day via USPS. It was delivered to XFX on 2/7/2011 @ 11:47AM. I didn't hear from XFX until 2/8/2011 @ 6:12PM with the standard the card is in and going out for testing and will keep you informed on the status. On 2/9/2011 @ 6:47PM Brian states the card is damaged and it was going to be returned to me.(little funny XFX had the card for almost 48hrs at this point and no one said anything about damage.)I replied that I wanted pic of the damage and asked if there was any damage on the box? no damage on the box and the pics that were sent were of a cpu socket(like a Intel 478) with bent pins. I told them the pics were wrong and they sent me pics of the back corner of the fan cover the little row of cuirts that runs the with of the card, the bottom one was broken. XFX also said the box was fine, I told them that how the card was packed no way it was damaged in shipping.(the card was wrapped in small bubble wrap and put into the small white box that it came in and then wrapped that box with large bubble wrap and put into the USPS shipping box.) When I tried to make the claim with the USPS they asked if the box and all packing material needed to be saved and for XFX to release it to the USPS inspector. I let XFX know that I needed the items and was told they don't keep the boxes or any packing, that if the box was damaged they would have taken pics of the box then got rid of the box. I explained to them that I could not file a claim if they don't have the box and that due to them not having it that they were liable for the damage. Well XFX went on & on how they don't keep boxes and to file the claim. On 2/18/2011 @ 10:00AM Brain stated that the card was fixed and was on its way to testing.(again fishy the card was fixed somehow) Then @ 11:43AM Mike C card bad and a technician will be in contact shortly to discuss completion of this return. On 2/21/2011 was given a Fed Ex tracking #,what happened to the contact from a tech to go over the case and my cpu spec like they have done in the passed. On 2/24/2011 Fed Ex dropped off a black XFX box that was very light and I opened it and all that was there was foam shipping peanuts. On 2/25/2011 @ 7:01PM Daniel stated: Hi, you sent in the signature waiver form and signed it so the package was sent without a signature. Please take some pictures of the box and email them to me at [email protected] . Include the ticket number in the email. Did the box arrive damaged in anyway? Daniel (again fishy to state about the waiver first) I sent in pics and stated no damage on box. [DANIEL_E 2/28/2011 11:24:06 PM] Hi, I got the pictures. What we're going to do is file a claim with FedEx. We checked the box weight on the shipping and the box was not empty when it left our shipping facility. Since you signed the signature waiver we'll only be able to replace the card if FedEx honors the claim. Do not try to initiate a claim with FedEx on your end. We'll keep you updated. Regards, Daniel
It took them 3 days to file the claim with Fed Ex and asked why the weight was 1LBS 2OZ.That what I sent them was 3LBS.
Ryan called me and said that the card was some crappie ATI card. I asked him for the weight of the so called ATI card. [RYAN 3/3/2011 9:33:03 PM] Scott, As mentioned over the phone, the replacement card weighs (about0 .7 LBS) much less than the old 8800 GTS you sent in. The weight is correct for the packaging plus the video card. We will need to wait to see what FedEx decides to do for this claim.
I tried to explained to him that his math was wrong and if the card was 12oz and the box is 10oz that's 22oz = 1LBS 6OZ and as Ryan stated the weights were right then how did the shipping label say 1LBS 2OZ. I was also told that if Fed Ex didn't pay the claim XFX was not going to replace the card. As this was going on somehow my profile page that shows what I have registered 4 different mainboards and 6 video cards went missing from the page. Also my father cannot log into his account and now XFX will not respond to our emails.
As I told Ryan that how the shipping weights were off and that Daniel replied with the defensive statement and that XFX saw the wavier on file and is trying to scam me and scam Fed EX. As of 3/4/2011 no replies from XFX and I have a Fed Ex Supervisor that I have talked with and found out the claim that XFX made was for non-delivery of the package. I also sent XFX a certified letter stating how I feel they are trying to scam me and Fed Ex. That letter was delivered on 3/3/2011 and that was also the last time that Ryan called me and stated that no replacement card would be sent until Fed Ex paid the claim. I also got on how good the ATI card are and how they out performs the NVIDIA cards. Also how you can run 2 ATI cards on a NVIDIA chipset mainboard like my 680i-Lt. Also I was told I didn't check the SLI box on the print out that has the RMA # & serial # boxes.
I just seemed like XFX has several excuses for them to screw the NVIDIA customers by giving that ATI crap. I told Ryan that if I wanted a crappie ATI card I would of bought one but I didn't I went with NVIDIA and for a good reason too. His reply we can do what we want and down grade or up grade how we feel. XfX has a few days to respond to the letter and make things right or I think of getting a class-action lawsuit started and it looks like XFX has been passing off the crappie ATI cards in place of the NVIDIA ones. If anyone want to know more on this email me and I'll update as needed

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