Wynns Extended Care

Wynns Extended Care Wynn's Extended Care Wynn's Plus what? Lie Cheat and Steal Miami, Florida

18th of May, 2011 by User852493

Hi I'm Mat This company Wynn's was recommended to us by Joe Ricci and because the auto was a 2003 we felt it would be a good value for us being on disability. We both have limited mobility and we need reliable transportation, and if something went wrong this so-called great warranty would cover us with no out of pocket expense . So we spend $2,000 for the Wynn's Plus used vehicle service contract. This contract covered everything except some minor repairs, but major repairs such as engine work, head gasket, seals and the like we were covered or so we thought. Lets look at the time line when we bought the Aviator and when our warranty nightmare began. Back on 10/05/2010 we bought our Aviator and after doing a scheduled oil change some errors showed up. So we then took our vehicle to Village Ford to get our auto checked out they ran a diagnostics check and found out that we had a bad engine and we needed new head gaskets. They contacted our service provider and that's when our personal hell began, back on January of 2011, now remind you we just purchased this Aviator Oct. 05, 2010 and we have been without transportation since January of 2011, and it's now Thursday May 19, 2011 we are stuck with out a vehicle and this warranty company not only won't allocate funds for the repair they won't even allocate funds for a car rental. Also we have a teen age daughter whom goes to school in Dearborn Heights and we stay in Detroit, that means we have to get up at 5 o'clock in the morning to walk our child to the bus stop, and the nearest stop is three miles away from our home. Never mind we bought a vehicle with a warranty and we finds out it's not worth the paper it was printed on, we sent copies to Wynn's and pleaded with them to honor the contract. But Wynn's are saying that they will not replace the engine even though Ford Motor mechanics and their experts are saying that engine needs to be replace, and according to our contract engine replacement is apart of our service agreement. Wynn's wants Ford to just fix the head gasket and not replace the engine, Ford is saying that to send the head gasket to the machinist to be resurfaced the head gasket it would be a temporary fix and we would have the same problem in about six months and because of that they could warrantied that job. But Wynn's is saying that they will not replace the engine even though Fords' experts are saying it needs to be replaced. So here we are two injured off the job people whom are painfully walking our child to a bus stop three miles away suffering all the way in one direction making sure she gets the bus stop safely. My hips needs to be replaced and my wife whom needs back surgery are walking a total of 30 miles a week just to make sure our child is safe and it's all against Doctor orders but what are we to do because Wynn's refusal to honor our contract to replace a bad engine. They're act like we had $2,000 dollars to just give them for services not rendered. Is there any one else out there whom they are getting shafted bullied by this company. This company Wynn's is acting like the bullies that I used have to deal with when I was in school, better yet they're acting like warranty mobsters they're taking money for protection and not honoring the contract. They're worst than gangs at least the gangs tries to up-hold their protection schemes. They're warranty terrorists they hold out knowing that most people will sooner or later give up, give in, and / or quit. But we need everyone whom has been bullied by this warranty terrorist to speak out and we need to come together to fight this warranty terrorist. Everyone post you complaints as well against this warranty terrorist of a company they seemed have to being terrorizing and been mistreating paying customers at least since 2005 or even longer this is not acceptable for anyone to do people as badly as Wynn's extended care company has been doing their consumers.

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Comments

4947 days ago by Ksistrunk

Hi Mat My name is Kalita. I live in South Carolina and I am pretty much going through the same thing. I have an 2002 ford explorer and I took to the Ford dealer on February 22nd because it was not shifting properly when I take off. The vechicle was still working when I took it in; Ford did a diagnosis on it and said it was the cylinoids, Wynns approved the service. When Ford went in to repair it they found my 2nd gear was missing and that I needed a another transmission. So the shop and I contacted Wynns and they said they would send an adjustor out but I had to authorize Ford to further break down the vechicle before some one could come out and I had to pay for the break down. An adjustor came out and said they show 5 failures to the transmission and thats all they will pay for and since the cylinoid pack didnt fix the problem they were not paying for that even though they gave authorization for it and it a covered part according to the contract. Ford disagreed and did not what to fix the 5 failures because that would have been patching the transmission. So after 2 months of back and forth my father and I went to Ford to see what could be done the manager came to an agreement and they decided to fix the failures at Wynns request, once the first service of $900 was paid for so I had to pay that first before they could do anything, when they went in to repair they found more bad parts because I needed another transmission which is what they told Wynns from the beginning; so they contacted Wynns and they sent out another adjustor this time they said they will cover a rebuilt transmission. They told my once before they could ship one and it will take 2-3 business days, so instead of shipping one they authorize Ford to rebuild it. So Ford went to rebuild it but the case still drains fluids back into the transmission. Now Wynns say they can send one but they will not pay Ford for their services of $1700 when they trid to rebuild it. It is now June 13th and I still dont have a vechicle. Im still making care payments and renting vehicles that has cost me over $2k. I have had some legal advice and I am in the process of filing a small claims suite against them, I have to go to court in Florida but its ok It will be worth it when Its all over because I have invested my money into this. Every time they approve something they turn around and say they are not paying. I have read so many complaints about this company and how they always try to get over and get out of not paying for services that their contract say it covers.