| WordSmart |
| WordSmart 5 Month Committment-BEWARE San Diego, California |
| 13th of Sep, 2011 by User947815 |
| This company is very aggressive in its sales, telling you that you can cancel. However, if you do not cancel within 30 days of receiving the CD's, you are locked into a 5 month commitment. It doesn't matter if you child already takes the ACT or whatever you were prepping for--you are locked in for 5 months. You essentially pay $450 regardless of whether you use the service or not. It costs $150 to cancel before the 5 months, which is what I did, but this is a total scam. The CD's did not work in my daughter's Apple laptop, and we had to find another computer to use. Will tell anyone--don't buy!! They did not emphasize the 5 month commitment. |
|
|
|
|
User947815, I am sorry to hear that you were not happy with your WordSmart order. From your complaint it sounds like you signed up for our tutoring program. All of our customers do not order the tutoring service, a program which does include a commitment to five months of payments if the trial is passed. Many of our orders are for the WordSmart computer disks only, meaning they do not get the personalized one on one tutoring that comes along with our tutoring program. In the case of a non tutoring disk only order there is no commitment to make five monthly payments.
Since you ordered our tutoring program however you are correct, if you pass your 30 day trial you are committing to the tutoring and to the five monthly payments. This is something that is clearly explained to all of our tutoring customers at the time of order on a recorded sales call. You were informed in writing in your first package of this commitment as well. Our customer service department was available until 5:00 pm Pacific Standard Time every business day at 1-800-641-9673 should our customers have any question regarding their evaluation time or the payments that will process after their trial. During the 30 days you would have received several contacts and/or attempted contacts from our tutoring department as well which would remind you that you were participating in that tutoring service. Our tutoring students receive a study plan created for them once they complete the practice SAT or ACT test that we provide. Our students are able to get up to two tutoring sessions per week. In addition to these live tutor sessions they get access to hundreds of practice test questions. One on one tutoring usually costs $50 or more an hour so getting a free month of tutoring is a great savings for any family who wants to see if they like our program. If the family does not want to participate in the tutoring and make the five payments they only need to contact customer service during their trial period and inform us of their cancel request. There will be no billings for that month of tutoring, none at all. If you passed your trial without canceling then yes, you would be committed to those payments, something you were informed of both verbally and in writing.
We do give our tutoring customers the option of opting out of the program even after the trial with a one time cancellation fee. This information was also given in writing in your first package. We offer this as a courtesy so our customers will not be locked in to the full amount they originally agreed to. Or if our customers feel they did not get to take advantage of our tutoring service during their first 30 days and they pass that trial we are always happy to work with our customers and give them extra tutoring sessions to make sure they get to take full advantage of the tutoring program.
The first line of your complaint states that we tell our customers they can cancel. This is absolutely true, because our customers can cancel. We also tell them they have to cancel within their 30 day trial. This trial starts upon the delivery of your WordSmart product, not when the order is placed. As was previously stated, our customer service is available every business day and is always happy to give you an exact date as to when your trial ends so there will be no confusion. We are also happy to send you an email confirmation of this date if it makes you feel more comfortable. We always want to make sure our customers feel secure with their order.
Regarding the technical issues you mentioned, our products do work on Apple computers. We have free technical support that can be contacted at 1-800-858-9673 extension 1, please call them if you are having any issues running the disks. If needed we will send you replacement disks at no charge, we have a two year, two disk free replacement option for all of our customers.
WordSmart Customer Service |
|
|
Post your Comment
|
|
|
