Wild Waters

Wild Waters & Silver Springs Stole my money!!! Ocala, Florida

31st of May, 2011 by User879695

I tried to purchase 5 theme park tickets for Wild Waters online, on 5/26/2011. After I put in the necessary information, and clicked the purchased button, it told me that it was unable to process the transaction. I then left the website, and checked my bank balance online to make sure that the funds were infact available in my account. I saw then that, Wild Waters had tried to process the transaction TWICE! Both times with it being in a pending status... I then figured that it was just in pending status and left it alone for a day waiting to see if it would roll off. I called Wild Waters, and was told by Pamela Hitchcocks (Sales Manager) that the pending charges will roll off after 48 hours. I waited the allotted time, and checked again. Still pending... And remember we are talking about $497.40 in pending charges. Two days later when it STILL had not rolled out of pending status, i called again, and was directed by Pam Hitchcocks to speak with Tammy in the Accouting and Finance department. I left a message for Tammy, and was assured by Mrs Hitchcocks that Tammy would call me back that day, (i left the message at 1 pm). The day went on without a phone call. The following day, TODAY, (1 week later) I cannot reach Pam Hitchcocks. And when i tried again to reach Tammy in the Accounting department, i am told that she is on vacation, and that no one else can resolve my issue. I am suppose to be taking my Girl Scout troop to Wild Waters in 3 days, and cannot purchase the tickets because Wild Waters has a hold on my account. And, because they processed the transaction twice, i am also unable to use the excess money in my bank account to pay my regular bills. I have thus been charged a late fee with my credit card company, because the funds are not available to pay the bill, and am going to be charged a late fee with my insurance company for the same thing.. When i explained this to Brittany in the finance department, she told me that she is unable to help me, and i would have to wait for Tammy to come back from vacation. So now, instead of paying $248.70 for 5 tickets, I have $497.40 on hold in my account and nearly $100 in late charges for bills that wont process because of the hold.. Even if they resolve this and release the hold, i am still out $100 because of their mistake!!!

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4973 days ago by Anonymous

Hey, good to find someone who ageers with me. GMTA.