wholesale merchant processing withholds funds yet continues to draw charges. beaverton, Oregon

11th of Nov, 2011 by User606624

WMP failed to deposit over $5000 from sales they collected into my account. When I contacted them they told me my account had been frozen due to chargebacks. The chargebacks have already been deducted from my checking account, no money has been deposited. I have called them repeatedly to inquire when the funds will be deposited, they refer me to another number, someone who processes for them. When I ask who put the hold on my account and why, no one seems to know. The next contact tells me that they do not know when the funds will be released, just wait. I have been waiting approx 2 months, still no funds. I have been told again, wait but no one can tell me when. I call twice weekly. I am a small business, my husband passed away in August due to cancer and I can not afford to keep waiting. This is alot of money to me. In the meantime, I can not use my credit card terminal fo fear the funds will not be deposited. WMP also continues to draw monthly fees from my checking account. Also I have been using them for 3 years, and have had occasional chargebacks that were not handled in this manner. My contract ends in December, is this a coincidence?

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