| webuyanycar.com |
| webuyanycar.com Buy Used Car Internet |
| 31st of Jul, 2011 by User229672 |
On Friday July 30, 2011, I entered information about my 2002 Chevrolet Cavaliere on webuyanycar.com's website. I intentionally undersold the car conservatively identifying it as in FAIR condition - NOT good or excellent. The car had just passed PA inspections only weeks earlier. I received a quote of $1160. This quote was about half of the Kelly Blue Book value, but I wanted the convenience of selling my car quickly and reluctantly agreed to sell it at this low-ball price. My wife and I arrived the next day at the Pittsburgh branch in Plum, PA. A representative named Seth politely welcomed us and inspected the car, noting every possible flaw. He acknowledged that all of these were minor (i.e., tiny rust spot on hood, around gas cap cover, etc.). He entered all of this information on the computer and then made me an offer of $845 almost 30% less than what I was quoted! I responded, I did not misrepresent this car. Nothing you found in your inspection is inconsistent with how I represented the car. I listed it as in FAIR condition. He responded, But that doesn't include necessary reconditioning. I said, No thank you, I'll not be dealing here. I felt the entire process was misleading. The company lures customers in with quotes and then finds reasons to lower the price even more even if customers already accurately listed the condition of the car. If I had listed the car in excellent condition, it would have been reasonable to knock $300 - $400 off the price. However, I purposely listed it in FAIR condition. Of course this company's website includes many glowing testimonials. Not surprising is the fact that they conveniently exclude complaints from unsatisfied customers. I have since discovered others who have had very bad experiences with webuyanycar.com. I would not recommend this company to anyone.
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Hello User229672,
We at webuyanycar.com are disappointed anytime a customer has a negative experience regardless of whether we buy their car. Providing exceptional customer service, full transparency in the car selling process and offering a fair market value is core to our offering.
After looking further into your case we have identified where our process has caused you to feel as if we tried to lure you in with a false price. When you identified that your car was in “FAIR” condition you naturally believed “normal wear and tear” would have been included in the quote we provided you online. So when you came in and our Branch Manager started to identify flaws on your vehicle I imagine it seemed as if we were penalizing you twice for damage, which was not the intent. Hell, I too would have been pissed!
As a result of this we are relooking at our website experience and will be making a change to the process. The Mechanical Condition will be adjusted to speak directly to whether or not your car can run safely. Also we are removing GOOD, FAIR and POOR as options as they may cause confusion for customers. Our process is to simply provide you an accurate quote based on your self-assessment, perform a quick inspection when you come in and provide you a check on the spot. Obviously in your case it did not work out and we will try to simplify the experience further.
We have bought thousands of cars since we launched and have as many extremely satisfied customers. We are an extremely successful start-up company that is rapidly growing and quickly expanding. However, in spite of our best intentions we will make mistakes and experience growing pains. But we also quickly address any issues and try to make the customer experience even better for future customers.
Again we are sorry your experience was not very positive and we welcome you to contact our branch and/or corporate office (questions@ webuyanycar.com) if you would like to discuss this further with our executive team.
Sincerely,
webuanycar.com |
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