Web Hosting

Web Hosting Pad webhostingpad.com falsly charges credit cards for business directoy listing. Charges fees against their terms! Rolling Meadows, Illin

28th of Mar, 2011 by User637559

This company has the worse customer relations I have ever seen in my entire life! I have dealt with some real loosers out there, but Web Hosting Pad ranks #1. This is a web hosting/web domain company. I signed up for web hosting service and they charged my credit card $11.95 for some type of company directory listing (whatever that is). I contact support several times and every time I got shot down. I also contacted the BBB about this, but Web Hosting Pad did not reply to it. My credit card gave me a credit for the $11.95 fee. Then brings us to the next incident, recently. I wanted to change my primary domain name, but Web Hosting Pad wanted to charge me $12 in order to do so....DESPITE not stating this anywhere in their "terms & conditions, billing terms, or their private policy." I contacted the BBB again and Kelly Fitzgerald replied to my complaint, saying that she would waive this $12 fee. Then Kelly e-mails me, informing me that the CEO of the company (Jason Newman) is overriding her decision to waive the $12 fee. Talk about lousy customer support...straight from the CEO's mouth! I am not alone on this issue...the internet is full of complaints of others experience identical issues.

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