Also, it is virtually impossible to speak with a member of the shipping department, fore they only deal with electronic submissions. No one ever calls me back. No one ever responds. I'm tired and I don't have money to throw away. I submitted claims to the FTC and the BBB and have every intention of disputing the transactions with my credit card company. I would be more than willing to participate in a class action suit for the legalized rape of our memberships to this company.