| You always think that things like this happen to other people. I'm still trying to understand the logic behind the action and customer serivce I received. I've had a Walmart Money card for a few months. They make it very easy for the consumer to load the card, and they even offer direct deposit. I use the card because it allows me to pay bills, and I also have my son use the card. The problem started when I made a purchase at a GNC in California on 5/19/2011. As we all know, GNC is located in every state, and returning products is never a issue. I had thrity days to return a 65.00 item I bought in California. Since I live in GA, I went to my local GNC here and returned my item with NO problem. They asked for the original card I used to issue a credit. Well, unfortunately unknowningly, I used the Walmart Money card. The credit was reversed back onto the card right away. I tried to use my card today, and there is a block placed on it. I called customer service, and they explained that I didn't take it back to the original store, and a block is on the card. Again, the oringial place of purchase is in California. They wanted me to send the original receipt, and the new one from the GNC by mail to them, in order to remove the block. Well to say the least, I was very upset. What if I didn't have the original receipts, some people destroy those records, because you just don't think your going to need them. They also told me they will not remove the block, unless I can furnish this information to them. I told them it makes no sense, and you should be able to return a item at ANY location, as long as it's a policy with the merchants. I called to speak with a supervisor, and of course that was pointless. They leave you on hold, until finally you get impatient and hang up. So now I have to contact the GNC and tell them to charge the funds again and give me a cash refund. This is ridiculous!! The store manager at the GNC said this sounds illegal, and it's fraud! He went a step futher and as I'm typing this warning, he is faxing over the original receipt that I gave him with my return, AND the store copy of my refund issued yesterday! WOW I really feel sorry for the lady with the children that were left stranded. It's OUR money, what difference should it make where we return something. I feel its just a reason to take peoples money because they're not governed by the FICC, which gives them the right to make up their own policies! Warning...if you use the card, do not place large amounts on it, and definitely DO NOT do a direct deposit. DO NOT return anything if you can avoid it, using this card! It's a wake up call that you can and will be robbed of your money in a flash. So what are our rights? NONE!! DO NOT USE THIS CARD!!!! |
