Walgreen's Pharmacy WAlgreens Pharmcacy- Inept, no customer service-- DANGEROUS! Tupelo, Mississippi

7th of Jan, 2013 by User502010

Here we go - first off it is NOT a good morning. Lets back up to December 27, 2012. Y'all remember, my birthday, the day I called Walgreens and requested a refill of Ryan's ensure. Knowing it was the holidays,,, I was patient and called them back December 31, 2012, and was told that they were JUST THEN ORDERING IT but it would be there January 2, 2013 for sure. So I sent my kids to pick it up January 2, 2013 - but they were told his PA (prior authorization) had expired and that the insurance wouldn't pay for it. So I get on the phone. Call Jackson. Get a run around. Call doctor. Who says the paperwork has been done multiple times. Meanwhile the day ticks away. So we get to Friday - there is still no resolution to this problem, so after taking Tommy to Ole Miss to get on the bus for the Compass Bowl I drive from Oxford to Tupelo to deal with these people in person. They inform me that its between the doctor and the insurance, but if I can get that fixed we will have no problem with his ensure. Ok. I go to the doctors office and sit there for a couple hours, waiting for a form to get faxed from some company in California that the State of Mississippi has determined best serves the interest of their Medicaid patients, the doctor fills it out, faxes it back and gets a confirmation - I have copies of this paperwork in my possession. I return to Walgreens, call the company in California multiple times and argue with them that this paperwork MUST be done on FRIDAY, and about 6:30 pm we finally get the PA to go through. My journey should end here, right? WRONG! We get the insurance to run through only to find that WALGREENS DOESN'T HAVE IT!!!!!! NEVER ORDERED IT!!!!! So I put a note in my phone to call them on Sunday and remind them to put this on the order for Monday, January 7th, 2013 order. The kids call to see if it is there while I am at the VA. Guess what??? NOPE!!!! NOW; I call and speak to a supervisor, who says she will call me back after she talks to the supplier, because she has ordered it more than once. Calls me back and tells me that WHAT THEY WERE ORDERING HAS BEEN DISCONTINUED BY THE MANUFACTURER, BUT THAT THE PRODUCT IT HAS BEEN REPLACED WITH WILL BE AT WALGREENS BY 8:30 THIS MORNING. Well, friends and neighbors, I just called Walgreens. At 8:40 no less. Gave them an extra 10 minutes. And guess what??? YOU GOT IT - STILL NO ENSURE!!!!!! HEY MORONS MY SON DEPENDS ON ENSURE TO KEEP HIM ALIVE!!!!!!!
HE IS MANAGING( at a RISK to him) ON OVER THE COUNTER ENSURE BUT THE PRESCRIPTION STUFF IS WHAT HE GETS FOR A D*MN REASON!!! YOU ARE IN HEALTHCARE - GET YOUR D*MN CELL PHONES OUT OF YOUR HANDS AND EARN THAT CUSHY PAYCHECK YOU GET FOR TRYING YOUR D*MNeDEST NOT TO HELP PEOPLE!!!!

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