vizio

vizio my television was defective, I sent pictures to them, I was told to call my tv stations and have them readjust THEIR signal so I did not have a

21st of May, 2011 by User192236

I purchased a 55" Vizio from Walmart, in a few months I noticed a moving line going through the top of the picture & on some stations & dvds the picture was devided by a black line, this happened on tv stations and on dvds. I called Vizio and reported the problem and sent all pictures and proof of purchase required. I was given a technical support represenitive and he said the tv model I had did not have the adjustment to move the screen. He had me send pictures of the problem. I waited and waited for an answer from vizio but they did not return my calls or e mails, finally I reached a rep and was told I should call the tv stations and have them adjust THEIR signal and my claim was denied. I could not believe they just blew me off. My daughter has a 50" panasonic on the same line as mine and it doesn't have that problem. I called Walmart and told them the problem I was having with vizio and they very understanding and said they had been having recent returns with vizio. They actually told me to bring the tv in and they refunded all my money. I will buy another tv from Walmart but it will not be a vizio. If this problem happened to me I see no reason they would do this to someone else. Just wanted to give a heads up to future costomers purchaseing a tv. many thanks

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