Virgin Mobile

Virgin Mobile Customer Service Supervisor Amy Griffin Virgin Mobile makes you pay for Customer Service Internet

17th of Apr, 2011 by User753699

MY MIFI stopped working due to an "upgrade by Virgin Mobile so I had to call the 877 number to get it going. Waited for 78 minutes then got cut off. I tried again in the evening and just as I got to talking to someone my Virgin Mobile minutes ran out. So I had to call Phone Support who offered me a $5 credit to get me going. I then waited an hour again trying to get to Data Tech Support. Just as I got talking to the support rep. There it goes again, ran out of minutes on my phone. I had to call back and wait on hold for a phone rep. She offered me 30 mins to get me going again. "Fool me once" is what I said. I waited to talk to a supervisor, explaining that I had already spent over 150 minutes waiting on hold the phone supervisor, Amy Griffin, offered me 75 minutes. I explained that if she only looked at my account she could see the 78 minutes I spent at 8:03 this morning, and 75 would be insufficient. She then said the max she could offer was 100. I what world does 100 minutes pay back my account for the 150+ minutes that were already spent. I took the 100 minutes, fearful that I would not get any if I didn't. In addition, I asked if she would call me in 2 hours to make sure I got my problem fixed so I wouldn't have to wait in the queue once again. No such customer service from Amy Griffin. OK, first I need my account credited back for every minute I spent talking to your tech support. This fixes my phone account, but does nothing for the 5+ hours I spent trying to fix this problem, that I didn't cause. Not to mention the lost productivity for the 2 days that I couldn't get my MIFI working. I am extremely dissatisfied with Virgin Mobile and disgusted with Virgin Mobile customer service. What kind of a company charges you for calling one of their own customer service numbers to start with. I looks like I will likely be heading back to the market place to find a new phone service. I plan to spend no time at all waiting in your customer service queue ever again. My 2 phone numbers and MIFI service will be long gone before I ever dial your number again.

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