Virgin Mobile

virgin mobile TRY TO STOP ME FROM CHANGING TO A CHEAPER RATE PLAN AND FROM CANCELATION AND TAKE PHONE# TO ANOTHER MOBILE PHONE SERVICE PROVIDER. Inte

8th of Nov, 2010 by User900190

After one month of service with Virgin moblie on the 60 dollar 30 day plan , I paid for the 40 $ plan the very next month on time which I was told I was not in a contract and could choose any 30 day plan I wanted. I used my AMX to pay, the charge was accepted and the virgin mobile service did not work for 2 days, after the charge was accepted by virgin by confirmatiom on my mobile that The payment has been made, but I have no service.

Then after calling Virgin mobile, they told me I had to pay 60 dollars or They would not activate my phone, I asked to let me swich to another mobile phone service and they said to pay 60 dollars to reactivate my phone, so I did pay the60$ and they still blocked me from taking the virgin phone # to another moblie phone service. Virgin mobile also will hide your account # from your online account so you will have a hard time providing this to the new service company that need this info to give to Virgin to make the swich.

Virgin Mobile does not listen to anything I wanted to do to help me end the ugly relationship with their terrible service. I would highly reconmend to stay away from Virgin Mobile if you do not want to be traped into becomming a helpless customer with no rights, only what they want, only your money. They are scams and deserve their name on this website. Sprint hides behine this name so they can start over to scam people that never herd of SPRINT before.Sprint likes to cheat people and need this new name to start over. Stay away from Sprint because they are the same co. as Virgin Mobile usa. is the best choice for me and I now have 4 phones with them. I warner they customer service people at Virgin I would make a complant to the ftc and scam report, if they did not refund my money or turn my service on, they did not care and told me I have to wait for some one from the claims dept to contact me.

Track this Report 1 Comment | Post a Comment

Comments

4866 days ago by R1g8p7

I have the 69.99 plan with Sprint and my bill always comes out to 89.99. Keep in mind that I don't ever go over my minutes and my plan includes everything data for 69.99. Go figure.