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Viagogo.com or Viagogo.co.uk is a seemingly genuine web site that purports to make available tickets
9th of Feb, 2010 by User637067
Viagogo.com or Viagogo.co.uk is a seemingly genuine web site that purports to make available tickets to sporting events, concerts, etc. They include a Guarantee in bold on their site. I used the site to buy some Australian Open tennis tickets, and I got an email from customer service claiming that the transaction was complete and my tickets were at Will Call. When I arrived at the match, because my confirmation had only a section number, and not a row and seat number, there was no way the venue could cancel the missing tickets (which had NOT been left there) and reissue them, so we were out $1500 and out of luck!! I had an email response on the day (they have no phone numbers) after I complained, but after that they no longer replied to my repeated complaint messages. The whole thing was a scam. Beware and don't use Viagogo sites!!
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