| verizon wireless |
| Verizon Wireless Will not return money swept from my checking account. New York, New York |
| 8th of Apr, 2011 by User457205 |
We spent an hour and 40 minutes in a Verizon Company Store yesterday in the St. Louis area.
My daughter got a new phone and my wife was supposed to return her old phone. But there were problems with the new phone so the store told us to hang on to the old one until they could work it out. In the interim, they swept $580 out of my wife's checking account because the phone had not been returned. She has checks out on the account that will now be bouncing.... thanks Verizon.
We went to the store with the phone and the return box/label. They helped us talk with customer service (that is a joke) at Verizon. The store person canme up with a great idea. Credit back the money for the phone which will show up "past due" on the account until the phone arrived in two days..... great. Of course only the treasury department could return the money and you cannot TALK to treasury, the head of the call center refuses to get on the phone either. What a joke, the head of A CUSTOMER SERVICE CALL CENTER WILL NOT TALK ON THE PHONE TO HELP A CUSTOMER.
We were told all we could do was request a return of the money after the phone was returned the following week. Meanwhile, checks are bouncing. I am putting together my plan to move my business from Verizon after almost 15 years as a loyal customer. Customer service was rude and unconcerned about my money and not interested in the situation or my bounced check; not one of them stepped up to work on my behalf or did anything except cite policy, chapter and verse. It was a horrible experience and I am done. |
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| Verizon wireless took $160.00 from my debit account and said it was a POS purchase. I made no purchaes and nobody has my pin number so it would be impossible for a purchase to have been made. Verizon refuses to return the money and will not say where the made up purchase was made. How can I have this stolen money returned to my debit account? Any information will be appreciated. Thank you. |
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| Verizon wireless stole $160.00 from my debit account saying it was for a POS type purchase which means "I" purchased something from them at one of their stores. The fact is that I did not purchase anything from them nor does anybody have my pin to make a POS purchase using my card. Verizon refuses to tell me where this phoney purchase was made or cooperate in any way to find out why this money was taken from my account. Anybody out there that can help me I would appreciate very much any information you might have. Thanks. |
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| I have had a similar issue - Verizon took $270 out of our account - causing us to go in the hole on our checking account; the results of this is literally that I cannot buy groceries for my family, and we probably cannot go on our family vacation next week that we've been planning for months. Perhaps we all need to file complaints with the FTC. Maybe if there are enough of us we can get some help. |
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