verizon wireless

Verizon Wireless Doug Neal, Princeton, WV Store Manager Promised $50 Rebate and 20% Discount for switching to Verizon Wireless - got neither. Princeto

25th of Aug, 2011 by User295598

To convince me to switch my service to Verizon, Doug Neal, the Verizon Wireless store manager in Princeton, W, told me that I would receive a $50 rebate and 20% discount as a state employee. Before I left the store that day, the rep handling my switch over informed me that they could not sign me up for the discount in the store. I had to apply online after I got home. My request kept being rejected. I e-mailed and called store manager Doug Neal for over a month about the discount alone. Time after time, he was supposed to get back to me, and he did not. Finally, I submitted my discount request a different way and was approved, but the discount is only 15%. My rebate was rejected, because the phone number I was porting over was not in Verizon's Northeast region, even though the service I am currently paying for is in the Northeast region. I have been e-mailing and calling Doug Neal for at least 3 months now about the rebate I was promised. Finally, I went into the store to see him. He assured me that he was taking care of the situation and gave me all these details about e-mails he was sending. He was supposed to get back to me. I left, weeks went by, and I heard nothing from him. I called and he gave me more details about these e-mails he has sent on my behalf. He was, once again, supposed to get back to me. Weeks have gone by, I have heard nothing from him, and I still don't have the rebate I was promised 4 months after switching to Verizon. I had to buy a new phone to switch to Verizon. I did not receive the $50 rebate I was promised, and the 20% monthly employee discount I was promised is only 15%. So, the economic damage I have incurred totals well over $400.00.

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