Verizon

Verizon verizon triple play package deal scam Internet

23rd of Mar, 2011 by User979745

I want the public to aware of Verizon Fios triple play package deal scam. I was mislead into this scam by Verizon Fios sales representative Megan Furtek online, she sign me up to a triple play package deal (internet,tv,phone) $75.99 p/month for 12 months with no term contract. Sound like a very good deal but no, my nightmare just began. When I received my first bill, I was billed for other more expensive package and with 2 years contract. I tried numerous times to called up the billing department but no one can help, instead wasting my time, putting me on hold for hours, transferred my call until the call dropped. I am tired with this situation, so I decided to cancel all services (internet,tv,phone). They just cancelled my phone service and continue to bill me for internet and tv. I have to called again to cancel the internet and tv, I was billed for unused service and early termination fees. I got no where to get help to solve this problem. Verizon doesn't want to hear from me and got debt collector to go after me now, I am so helpless and hopeless, can you suggest to me what I can do now or I have to pay $600.00 for one and a half month services and learn a good lesson don't into this kind of scam anymore.

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Comments

4887 days ago by Axhery7947

I am sorry that you went through such a difficult and unpleasant time with Verizon. Right now, I am going through something similar. My advice to you is to return certified return-receipt to Verizon the last billing statement you received from Verizon but with the words "billing statement is in dispute" written on top and with an attached letter of explanation on why you are disputing the bill. Make copies of everything you send before sending anything. If you dispute the bill, the "debt" can not be sent to collection agency. Also, send a written complaint to the State Public Commission, the Better Business Bureau, and the State Attorney General's Office.

Carlos