Vehicle Fits

Vehicle Fits - Year Make Model vehiclefits.com Vehicle fits - year make model extension for Magento Florida, Florida

28th of Nov, 2010 by User358533

We purchased the vehicle fits magento extension for our website and have nothing but problems with the CEO Josh Ribakoff. We have experienced 2 failed attempts to install the software by Josh and have given him over 4 months to install the software. We still do not have a working module and he refuses to refund our money.He is now denying to send the software to us so we can get it installed and working properly by a professional. We have over $700 invested and this guy refuses to respond to emails or even give us the software we paid for. He only responds if we post a complaint on a complaint board, so here we are once again posting our complaint. I am sure you will have a lie or two to respond with Josh, but first answer the 2 questions we have for you. 1. Why can't we have the refund you told us we could have if we were not happy?
2. If you aren't going to issue a refund where is our software?

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4752 days ago by Vehiclefits

I am Josh RIbakoff CEO of Vehicle Fits, this is the same guy complaining all over the internet. You can read my official response here if so inclined: http://www.complaintsboard.com/complaints/vehicle-fits-florida-c392166.html

What it comes down to is this guy paid for custom development, not just one of my products. He then encountered a bug (a legitimate complaint). The problem arises when he demands a refund. Normally we would attempt to fix the bug before discussing something as drastic as a refund. However in this case the customer refused to cooperate (read communicate) about the bug. As a result no action was taken. Please read the full story in the comments of the above link.